Annmarie Morrison
Roosevelt,Ny
Summary
Assistant Operation Manager with extensive background in administration and Merchandising . Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams. Motivated to fostering a diverse and inclusive culture .
Overview
16
16
years of professional experience
Work History
Acting Store Manager
Forever 21
10.2022 - 05.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
ASM Of Merchandising
Forever 21
05.2019 - 10.2022
- Established positive and effective communication among levels of management.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Reviewed shift reports to understand current numbers and trends.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Increased visual impact and sales in a tier 1 to a tier 2 through optimal arrangement of mannequins, fixtures, walls and tables.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Visual Brand Manager
Express Clothing
11.2016 - 05.2019
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Monitored and replenished display inventory and restructured according to available stock.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Supervised team of up to 5 merchandising employees and monitored adherence to company standards.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Store Manager
Icing By Claire's
05.2013 - 05.2014
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Senior Visual Product Manager
Armani Exchange
03.2007 - 02.2012
- Consulted with product development teams to enhance products based on customer interest data.
- Oversaw internal product team employees and Original Equipment Manufacturer (OEM) partners.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Facilitated increased product awareness through promotion and innovative sales strategy.
- Provided training and support to sales team members.
- Identified target markets for promotional efforts via statistical analysis of demographic information and previous usership figures.
- Managed analytical reports to identify and track sales activities and customer trends.
- Coordinated with merchandising department to support release and product allocation dates.
- Create company floor plans, maintaining consistent visual standards at Corporate office .
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Education
No Degree - Psychology
Nassau Community College
Garden City, NYSkills
- Verbal and Written Communication
- Goal Setting
- Financial Statement Review
- Sales Tracking
- Performance Assessment
- Policy Development and Enforcement
- Problem Anticipation and Resolution
- Assignment Delegation
- Administrative Management
- Team Leadership
- Originality and Creativity
- Focus and Follow-Through
- Decision Making
- Training Management
- Staff Scheduling
- Employee Motivation
- Budget Control
- Money Handling
- Word Processing
- Presentation Development and Delivery
- Layout Planning
- Inventory Tracking and Management
- Sales Coaching
- Multitasking and Prioritization
- Blackboard software
- Special Needs Students
- Self-Motivated
- Research design
- Questionnaire development
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Understanding Customer Needs
- Excellent Attention to Detail
Skills
- Verbal and Written Communication
- Goal Setting
- Financial Statement Review
- Sales Tracking
- Performance Assessment
- Policy Development and Enforcement
- Problem Anticipation and Resolution
- Assignment Delegation
- Administrative Management
- Team Leadership
- Originality and Creativity
- Focus and Follow-Through
- Decision Making
- Training Management
- Staff Scheduling
- Employee Motivation
- Budget Control
- Money Handling
- Word Processing
- Presentation Development and Delivery
- Layout Planning
- Inventory Tracking and Management
- Sales Coaching
- Multitasking and Prioritization
- Blackboard software
- Special Needs Students
- Self-Motivated
- Research design
- Questionnaire development
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Understanding Customer Needs
- Excellent Attention to Detail
Timeline
Acting Store Manager
Forever 21
10.2022 - 05.2023
ASM Of Merchandising
Forever 21
05.2019 - 10.2022
Visual Brand Manager
Express Clothing
11.2016 - 05.2019
Store Manager
Icing By Claire's
05.2013 - 05.2014
Senior Visual Product Manager
Armani Exchange
03.2007 - 02.2012
No Degree - Psychology
Nassau Community College