Melody Rodriguez
Dallas,TX
Summary
Detail-oriented and customer-focused professional with over 10 years of experience in hospitality and high-volume service environments. Skilled in customer relations, administrative support, payment processing, and team coordination. Experienced with POS systems including TOAST, MICROS, and Aloha. Strong multitasking, communication, and organizational abilities. Seeking an Office Assistant, Administrative Assistant, or Customer Service role where strong client support and organizational skills can contribute to efficient office operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Bartender/Supervisor
Kelo Restaurant – Hotel Indigo
2025.03 - Current
- Directed and supervised bartender operations in upscale dining environment, ensuring exceptional service standards.
- Delivered exceptional guest service in an upscale dining environment, ensuring a memorable dining experience.
- Managed order fulfillment and payment processing via POS, Aloha, Micros systems to uphold financial integrity and operational efficiency.
- Facilitated training and mentorship for bar staff on cocktail preparation, service standards, and customer engagement.
- Facilitated collaboration between management and culinary teams to enhance guest experiences.
Lead Bartender
The Goat Restaurant and Lounge
2024.03 - 2025.03
- Oversaw high-volume shifts, ensuring exceptional customer service and operational efficiency.
- Oversaw payment processing and performed nightly receipt reconciliation through Toast POS system to support operational efficiency.
- Executed monthly inventory counts to ensure optimal bar supply levels, working closely with management.
- Facilitated training sessions for new employees on beverage preparation service standards and operational procedures.
- Coordinated efforts with staff and management to enhance operational efficiency.
Lead Bartender
Villa Azure – W Hotel
2021.02 - 2024.02
- Provided exceptional customer service in luxury hospitality settings.
- Managed order fulfillment and payment processing via POS systems to enhance operational effectiveness.
- Facilitated collaboration among servers, kitchen staff, and management to enhance guest dining experiences.
- Ensured high levels of guest satisfaction by providing personalized service and expert product insights.
- Drove revenue growth by upselling specialty beverages and menu items.
Inventory Associate
Cabinetworks
2020.11 - 2021.02
- Oversaw inventory record maintenance and monitored incoming materials and supplies.
- Implemented systematic product organization and conducted regular inventory audits to ensure data integrity.
- Managed equipment operations with a focus on safety and efficiency.
- Coordinated logistics operations to ensure efficient and timely delivery of materials.
Education
High School Diploma -
GED
Tallahassee, FLSkills
- Customer Service & Client Relations
- Administrative task management
- Data Entry & POS Systems (TOAST, MICROS, Aloha)
- Transaction management skills
- Scheduling & Task Coordination
- Inventory management
- Cross-functional collaboration
- Prioritization and planning
- Effective problem resolution
- Skilled at prioritizing tasks in high-pressure environments
- Workplace Safety & Compliance
Accomplishments
Have received multiple employee of the month recognitions & upheld to going above and beyond for any company I work for.
Certification
TABC & Food Handlers certification is currently up to date.
Timeline
Lead Bartender/Supervisor
Kelo Restaurant – Hotel Indigo
2025.03 - Current
Lead Bartender
The Goat Restaurant and Lounge
2024.03 - 2025.03
Lead Bartender
Villa Azure – W Hotel
2021.02 - 2024.02
Inventory Associate
Cabinetworks
2020.11 - 2021.02
High School Diploma -
GED