Haylie Hills
Lake Worth,FL
Summary
Dynamic and results-driven professional with extensive experience in customer service and staff management at PopStroke. Proven ability to enhance customer satisfaction through exceptional service and effective team leadership. Skilled in complex math and problem-solving, consistently exceeding sales goals while maintaining high standards of operational excellence. Offering solid analytical capabilities and strong desire to learn and grow in electrical engineering field. Contributes solid foundation in electrical principles and practical skills in circuit design and testing. Ready to use and develop problem-solving and technical skills in electrical engineering role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Bartender/Supervisor
PopStroke
03.2023 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
Hostess/Server Assistant
Carrabba's Italian Grill
08.2022 - 03.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Barback/Busser/Food Runner
Dock Rotz Tavern
02.2022 - 06.2022
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Replaced empty kegs and soda syrups.
- Assisted in setting up and breaking down bar area for special events.
- Delivered food to customers at bar and tables.
Education
Bachelor of Science - Electrical Engineering
Florida Atlantic University
Boca Raton, FL05-2027
Bachelor of Science - Electrical Engineering
University of South Florida
Tampa, FLSkills
- Customer service
- Staff management
- Complex math
- Critical thinking
- Team leadership
- Wiring schematics
- Circuit design
- Microsoft PowerPoint
- Tinkercad knowledge
- HDL Coding (verilog)
- Coding
- Problem-solving
Certification
- Certified in small businesses, entrepreneurship, and marketing
Timeline
Lead Bartender/Supervisor
PopStroke
03.2023 - Current
Hostess/Server Assistant
Carrabba's Italian Grill
08.2022 - 03.2023
Barback/Busser/Food Runner
Dock Rotz Tavern
02.2022 - 06.2022
Bachelor of Science - Electrical Engineering
Florida Atlantic University
Bachelor of Science - Electrical Engineering
University of South Florida
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