Victor Lane
Littleton,CO
Summary
Service-driven Lead Bartender drawing from broad knowledge of tequilas, craft beers and cocktails to provide targeted, customer-oriented service. Detailed inventory manager, coordinating product stocking and shipments. Team-oriented leader with clear communication and collaborative approach to workplace administration.
Overview
7
7
years of professional experience
Work History
Lead Bartender/Supervisor
Otra Vez
10.2017 - 04.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Landscape Technician/Groundskeeper
All Phase Landscaping
03.2020 - 07.2020
- Managed inventory of tools, equipment, and supplies effectively to ensure availability and minimize downtime on job sites.
- Performed regular maintenance tasks, such as mowing, edging, trimming, and pruning to enhance property aesthetics.
- Provided training and guidance to new team members, sharing knowledge of best practices and industry standards for exceptional service delivery.
- Coordinated effectively with fellow technicians on projects from conception through completion for seamless workflow execution.
- Installed various hardscape elements like retaining walls, patios, walkways, and fences for improved functionality and curb appeal.
Assistant Manager
Lids Locker Room
10.2017 - 09.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Emily Griffith Technical College
06.2016
Skills
- Staff Management
- Suggestive Selling
- Inventory
- Superior customer service
- Beer Knowledge
- Attention to Detail
- Menu Memorization
- Wine and liquor knowledge
- Bar Equipment Maintenance
- Punctual and Reliable
- Team Collaboration
- Willingness to learn
Timeline
Landscape Technician/Groundskeeper
All Phase Landscaping
03.2020 - 07.2020
Lead Bartender/Supervisor
Otra Vez
10.2017 - 04.2024
Assistant Manager
Lids Locker Room
10.2017 - 09.2018
High School Diploma -
Emily Griffith Technical College
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