Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Josiah Ruiz Esparza

Summary

Dedicated to delivering exceptional customer service with a strong background in food service. Previous restaurant roles included crafting bar menus, managing liquor orders, and proficiency in POS systems. Familiarity with both front and back bartending operations ensures adaptability and a quick learning curve. A solid understanding of classic cocktails, combined with a track record of positive feedback on drink quality, supports a confident contribution to the team.

Overview

11
11
years of professional experience

Work History

Lead Bartender/Supervisor

The American Reserve at the Ambassador Hotel
09.2022 - 07.2025
  • Created seasonal drink menus
  • Helped lead and direct bar policy and upheld restaurant standards with all front of house staff
  • Developed procedures which helped staff more effectively meet brand and franchise standards
  • Resolved guest concerns to ensure a positive experience
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained 5 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

E-Commerce and Marketing Specialist

All About Doors and Windows
04.2022 - 06.2023
  • Manage Google Ad campaigns
  • Develop e-commerce platforms including Shopify, Amazon, Ebay, and Walmart
  • Data entry in Sellware and Netsuite
  • Creating marketing reports every month to update management on progress
  • Web design to increase sales
  • Experience with Google Analytics, Google Tag Manager, and Google Ads.

Customer Service Representative

NewTek Automotive USA
10.2020 - 03.2022
  • Responded to customer requests regarding outstanding orders or availability of product
  • Managed data and intra company transactions with Sage MAS 500
  • Took photos of product to add to the online catalogue
  • Prepared wholesale shipments for LTL and full truckloads

Bar Manager - Supervisor - Server - Bartender

Tavernonna
05.2018 - 10.2020
  • Reducing turnover rate and improved work ethic in team
  • Creating a product plan for a menu to reduce cost and improve guest experience
  • Promoting upcoming products to create repeat business
  • Crafting, pricing, and promoting new product for retail sale
  • Quality control presentation and preparation of food and drinks
  • Communicate with guests to ensure a positive experience

Sales Associate

Excel, Inc
02.2018 - 05.2018
  • Set up sales booth at designated location
  • Utilized direct sales to move third party product
  • Accomplished daily sales goals

In-Room Dining Server

Hilton Promenade at Branson Landing
10.2016 - 01.2018
  • Cleared dishes and trays from rooms when called or from floors at designated times
  • Prepared special services for guests such as honeymoon and other romantic packages.
  • Coordinated with the kitchen to ensure in-room dining guests had a positive guest service experience
  • Restocked supplies to keep team efficient and ready for guests' orders

Student Worker

College Of The Ozarks
08.2014 - 05.2017
  • Managed appointments
  • Managed inventory
  • Answered office calls
  • Performed regular checks on hotel equipment
  • Used attention to detail to identify potential problems
  • Diversified skills to assist in all areas of the kitchen
  • Trained new employees to cook in a fast-paced kitchen

Education

Bachelor's degree - Business Administration: Marketing

College of the Ozarks
Point Lookout, MO
05.2017

Skills

  • Menu creation
  • Event Planning
  • Analyzing financial reports
  • Interpersonal product sales to move undersellers
  • Problem solving in a fast-paced, high-stress environment
  • Restaurant Management
  • Sales Management
  • Restaurant Experience
  • Crafting, pricing, and promoting new product for retail sale
  • 10 years of customer service and hospitality experience
  • Quality control presentation and preparation of food and drinks in a high end establishment
  • Inventory management
  • Health code compliance
  • Team motivation

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Lead Bartender/Supervisor

The American Reserve at the Ambassador Hotel
09.2022 - 07.2025

E-Commerce and Marketing Specialist

All About Doors and Windows
04.2022 - 06.2023

Customer Service Representative

NewTek Automotive USA
10.2020 - 03.2022

Bar Manager - Supervisor - Server - Bartender

Tavernonna
05.2018 - 10.2020

Sales Associate

Excel, Inc
02.2018 - 05.2018

In-Room Dining Server

Hilton Promenade at Branson Landing
10.2016 - 01.2018

Student Worker

College Of The Ozarks
08.2014 - 05.2017

Bachelor's degree - Business Administration: Marketing

College of the Ozarks

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Josiah Ruiz Esparza