Melody Sabokroo
Oceanside,CA
Summary
Motivated and enthusiastic Project Manager with 13 years of accumulated experience specializing in account management and project strategies. Assesses operational needs and develops solution to save costs, improve revenue, and drive customer satisfaction. Resourceful and well organized with excellent team building and leadership skills. An innovative professional who believes in cultural inclusion to be powerful, insightful, and inspiring as my core value.
Overview
15
15
years of professional experience
Work History
Project Manager- Data Integrations Team
Tebra Technologies
05.2020 - Current
- Plans, designs, and schedules phases for large projects as the sol project manager for all of Data Services
- Maintains and monitors over 100 projects simultaneously from kick off to completion
- Proactively performs meetings and stays engaged with clients to provide high level expectations, processes, timelines, resources, documentation, project status, and primary point of contact
- Monitors project performance to identify areas of improvement and makes adjustments to avoid escalations and management assistance.
- Coordinates with cross-functional teams to resolve project issues and mitigate churn risks.
- Works simultaneously with supervisors, on platform updates to target and upgrade efficiency to project workflow from internal and customer feedback of inefficiencies and areas of improvement
- Achieves project deadlines by coordinating with multiple level teams to manage performance.
- Provides detailed project status updates to stakeholders and executive management.
- Schedules and facilitates meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracks project and team member performance closely to quickly intervene in mistakes or delays.
- Performs weekly stand up meetings with the teams for account overview, project updates, technical issues, and a general space for open communication on employee culture and company news.
- Tracks project and team metrics through Jira Dashboards to maintain high level of success during implementation processes
Billing Operations Manager
Southland Physical Therapy
06.2009 - 03.2020
- Created a full function billing operations team emphasizing in daily RCM workflow
- Managed the implementation and life cycle of customer accounts
- Subject matter expert in cloud based software systems by managing and organizing day to day tasks and activities while executing software technical support to all clinical and administrative personal
- Provided employee training for EMR/EHR software systems. Clinicient, Theraoffice
- Executed monthly and quarterly data analysis and digital reporting for clinical and administrative directors.
- Developed, sets, and tracks KPI metrics
- Took independent action by using good judgement and discretion
- Worked collaboratively and communicates timelines, deadlines, and action items with both internal and external stakeholders
- Developed department goals, objects, and systems translating vision into day to day activities.
- Provided outstanding customer service to clients with an emphasis on key human to human connection
- Executed yearly employee performance reviews, managed employee time cards, payroll.
- Created and updated procedure manuals and department policies
- Increased monthly revenue by completing over $30k pending insurance claims
Education
Bachelor of Science - Business Administration And Management
San Diego State University
San Diego, CA2024
Associate of Science - Business Administration And Management
Orange Coast College
Costa Mesa, CA03.2015
Skills
- Excellent communication, verbal, and written
- Critical thinking and problem solving
- Strong computer skills
- Project planning
- Task oriented
- Productivity Improvement
- Strategic Planning
- Project Management
- Risk Management
- Technical Support
- Leadership
- Effective time Management
- Microsoft office: Excel, Word
- Google Suite: G-chat, G-mail, Docs, Drive, Sheets, Calendar
- Slack Communication
- CRM, Salesforce
- Team player/ Team Building
- Ability to work independently
- Attention to Detail
Honors & Activities
- Tebra Gold Medal Culture Award Winner- Tebra Technologies -2023
- Achievement of Excellence Award: 10 Year Employee Honor: Southland Physical Therapy-2019
- Team Core Value Award- 2018-2019
- National MS Society-Walk MS: 2015-2019, San Diego, Ca.
- Marine Corps Marathon - 2019, Camp Pendleton, Ca.
Volunteer Experience
- Female Readiness Officer- United States Marine Corps: 2018-2019
- Provided guidance and support to active duty military members and their families!
Timeline
Project Manager- Data Integrations Team
Tebra Technologies
05.2020 - Current
Billing Operations Manager
Southland Physical Therapy
06.2009 - 03.2020
Bachelor of Science - Business Administration And Management
San Diego State University
Associate of Science - Business Administration And Management
Orange Coast College