Melody Santiago
Brentwood,NY
Summary
Strong customer relations skills developed through diverse roles, ensuring exceptional service and satisfaction. Committed to maintaining high standards in compliance and documentation.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phlebotomist
Quest Diagnostics
Bay Shore, NY
06.2022 - Current
- Collected blood samples using venipuncture techniques, ensuring patient comfort and safety.
- Maintained accurate records of patient interactions and specimen collection procedures.
- Ensured compliance with infection control protocols and safety regulations during sample handling.
- Assisted in training new phlebotomists on best practices and equipment usage.
- Implemented process improvements to enhance efficiency in specimen collection workflows.
- Provided exceptional patient care by addressing concerns and explaining procedures clearly.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Manage over 40 people a day
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Customer Service Relations
Nissan of Bayshore
Bay Shore, NY
05.2021 - 04.2022
- Developed and maintained positive customer relationships to enhance satisfaction and loyalty.
- Resolved customer inquiries efficiently, ensuring swift resolution of issues.
- Coordinated communications between departments to streamline service delivery processes.
- Analyzed customer feedback data to identify trends and recommend service improvements.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed a list of customers call logs
- Met metric goals every month
- Enhanced customer satisfaction by addressing and resolving complex inquiries, issues, and concerns.
Debt Collector Agent
Sunrise Credit Services Inc.
Farmingdale, NY
09.2018 - 04.2019
- Managed collections processes to ensure timely resolution of outstanding debts.
- Negotiated payment plans with clients to facilitate debt repayment.
- Utilized collection software to track accounts and document interactions.
- Conducted skip tracing to locate debtors and improve collection success rates.
- Analyzed account data to identify trends and implement process improvements.
- Established positive rapport with customers during difficult conversations, leading to more cooperative attitudes towards settling unpaid balances.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- high call value
Sales Associate
Metro PCSInc
Brentwood, NY
02.2017 - 08.2017
- Exceeded sales targets through effective product knowledge and customer engagement.
- Trained new associates on sales techniques and company policies to enhance team performance.
- Developed strong relationships with customers, leading to increased loyalty and repeat business.
- Streamlined inventory management processes, improving stock accuracy and availability.
Education
High School Diploma -
Brentwood Highshool
Brentwood, NYNo Degree - Medical Billing
Liberty University
Lynchburg, VAPhlebotomy License - Medical Field
Long Island Health Care Associates
Deer Park, NY08-2022
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Customer relations
- Microsoft Excel
- Microsoft outlook
- Paperwork processing
- Order processing
- Documentation
- Data collection
- Medical billing codes
- Medical billing and collections
- Medical billing code accuracy
- Computer literacy and software use
Certification
- CET - EKG Technician
Timeline
Phlebotomist
Quest Diagnostics
06.2022 - Current
Customer Service Relations
Nissan of Bayshore
05.2021 - 04.2022
Debt Collector Agent
Sunrise Credit Services Inc.
09.2018 - 04.2019
Sales Associate
Metro PCSInc
02.2017 - 08.2017
High School Diploma -
Brentwood Highshool
No Degree - Medical Billing
Liberty University
Phlebotomy License - Medical Field
Long Island Health Care Associates