Melody Tracey
Hartel’s Disposal
Proctor,MN
4
years of professional experience
Dynamic Customer Service Specialist, adept at resolving complex issues and enhancing customer satisfaction. Skilled in data management and proficient in Microsoft Excel, I excel in multi-tasking under pressure while maintaining confidentiality and a positive attitude, driving efficiency and fostering strong client relationships.
Work History
Customer Service Specialist
3 Years 3 Months- Open new customer accounts, data entry in customer software systems
- Listen to customers concerns, issues, and questions, while maintaining a positive attitude
- Provide new and existing customers with service information
- Resolve any emerging problems that our customer accounts may face with accuracy and efficiency
- Account maintenance, determining when refunds are needed, researching and resolving any irregularities
- Monitoring and processing incoming payments, applying to accounts accordingly and accurately in multiple formats
- Generating reports for internal use
- Coordinating mail flow in and out of office
- Assists with basic administrative and clerical functions such as photocopying, faxing, filing, correspondence, reports, and other documents
- Communicate with drivers by radio
Customer Service Professional
7 Months- Deliver information and answer questions in a positive manner
- Maintain customer confidentiality
- Help guide and educate customers; provide education on previously submitted claims
- Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
- Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, and first call resolution
- Own problem through to resolution on behalf of the customer in real time
Front Desk Representative
10 Months- Efficiently check guests in and out of the hotel
- Knowledgeably assist guests with reservations and questions both in person and on the phone
- Accomplish administrative work filling out various forms, excel sheets, orders, and organizing them accordingly
- Willing to assist other departments when needed
- Research billing issues
- Working with outside agencies to reconcile outstanding billing issues
- Compare group billing statements to payments received and provide discrepancy information to management
- Create and update various Excel info sheets used in daily hotel operation
Education
High School Diploma
Skills
Ability to multi-task
works well under pressure
Excellent written and verbal communication skills
Resourceful
Ability to research
translate
and update data
Ability to translate complex text into easily readable material
Ability to maintain strict levels of confidentiality in levels of handling sensitive information
Excellent phone etiquette
Proficient in Microsoft Office
including Excel
PowerPoint
and Outlook
Positive attitude
willingness to learn
Excellent planning and research skills
Identify trends and ways to help prevent future errors
Detail oriented
strong problem solver
Timeline
Customer Service Specialist
Hartel’s Disposal
05.2019 - 08.2022Read More
Customer Service Professional
Optum Bank
10.2018 - 05.2019Read More
Front Desk Representative
Best Western Plus Spirit Mountain Duluth
07.2018 - 05.2019Read More
Proctor High School
High School Diploma
Read More