Melody Velasquez
Tampa
Overview
6
6
years of professional experience
Work History
Patient Care Technician
AdventHealth Tampa
08.2023 - Current
- Patient Care Management
- IV Therapy
- Ortho Splinting
- Wound/Ostomy care
- Responsible for maintaining a safe workplace for patients and ensuring they received proper treatments and procedures
Sales Representative
AT&T
01.2021 - 12.2022
- Increased sales by upsells and cross-selling of additional products and services
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a new customer database by entering customer information into a database
Sales Representative
Air Canada
12.2019 - 11.2020
- New flight reservations/bookings
- Rerouting inbound/outbound flight tickets
- Cancellation of reservations
- Upgrading flight reservations
- Bereavement fares
- COVID-19 repatriation flights
- Travel Vouchers
- Escalation Calls
Education
CNA - undefined
Premier Nursing Academy
Tampa, FL11.2023
Diploma of Education - undefined
Hillsborough High School
Tampa, FL05.2016
Skills
- Enhanced communication strategies to facilitate team collaboration
- Demonstrated proficiency in various computer applications and software systems
- Facilitated communication and collaboration in multiple languages
- Utilized Microsoft Word to create and format professional documents
- Utilized Microsoft Excel to assist in data entry and organization Supported team members in generating reports and analyzing data trends Contributed to maintaining accurate records and documentation
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
Timeline
Patient Care Technician
AdventHealth Tampa
08.2023 - Current
Sales Representative
AT&T
01.2021 - 12.2022
Sales Representative
Air Canada
12.2019 - 11.2020
CNA - undefined
Premier Nursing Academy
Diploma of Education - undefined
Hillsborough High School