Melody Zuccaro

Greet members at entrance door. Scan membership cards. Direct members to specific areas of warehouse. Assist members regarding item availability. Test cold products for temperature safety. Verify receipts after purchases made. Parking lot security after hours for exiting employees. Opened new membership accounts and process Visa credit card applications.

• Helped large volume of members every day with positive attitude and focus on member satisfaction.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Processed account transactions accurately, ensuring proper documentation and timely processing.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Trained new employees in the Call Center
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
• Responded to member calls and emails to answer questions about products and services.
• Enhanced member satisfaction by efficiently addressing and resolving inquiries and concerns.
• Generated reports from database systems to track records.
• Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
• Assisted in audits preparation, ensuring all required documentation was easily accessible and up to date.