Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Member Services Assistant
The Ohio State University
12.2022 - Current
Recommended and checked out specific products and services in alignment with individual needs, requirements and specifications.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Handled complaints with prompt, courteous service to uphold professional reputation.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Exhibited high energy and professionalism when dealing with clients and staff.
Summer Helper
Johns Manville
05.2022 - 08.2023
Prepared activity areas with supplies and mandated safety gear.
Completed construction projects on buildings, fences and other structures.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Golf Cart Attendant
Stone Ridge Golf Course
04.2020 - 08.2021
Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
Shut down facility daily by turning off lights, storing equipment and locking doors.
Built and established positive relationships with patrons, team members and supervisors.
Education
Middle Childhood Education
The Ohio State University
Columbus, OH
05.2025
High School Diploma -
Otsego High School
Tontogany, Ohio
05.2021
Skills
Ability to adapt to situations quickly
Strong work ethic and will push in any situation
Can lead a group of individuals to complete a desired task
Customer Experience
Positive Reinforcement Strategies
Instructional Techniques
Timeline
Member Services Assistant
The Ohio State University
12.2022 - Current
Summer Helper
Johns Manville
05.2022 - 08.2023
Golf Cart Attendant
Stone Ridge Golf Course
04.2020 - 08.2021
Middle Childhood Education
The Ohio State University
High School Diploma -
Otsego High School
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