Melody (Alex) Geeve
Citrus Heights,CA
Summary
My objective is to bring a strong and consistent work ethic into my place of employment. I am a self-starting individual that works well independently and with a team to exceed expectations while creating a positive environment. If an obstacle presents itself, I handle it professionally to come to a resolution that pleases staff and clients. In my work I am efficient and creative. I am also actively searching for opportunities involving innovation, growth and ways to support others.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Roseville, CA
01.2021 - 09.2022
- Ensured all safety and sanitation regulations were met throughout the shift.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Supervised and led employees to maintain productivity and customer service levels.
- Completed opening and closing duties to facilitate business operations.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Conducted weekly inventory of supplies, equipment, and food items.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Checked orders for quality and completeness.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Taught staff upselling techniques to meet revenue targets.
Barista
Starbucks
Roseville, CA
08.2017 - 01.2021
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Restocked product displays based on demand and projected sales.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Utilized POS system to receive and process customer payments.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collected payments and provided accurate change.
- Followed health, safety and sanitation guidelines to pass state inspections.
Sales Brand Ambassador
A+ Staffing
Roseville, CA
11.2019 - 01.2020
- Worked promotional events for different products, persuading customers to purchase and documenting sales.
- Attended trade shows and conventions to promote products and services.
- Watched crowd to identify prospects, capture interest and maximize sales opportunities.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Daily use of company app to input data, use timesheet, and communicate with management.
Sales Associate
Pressed Juicery
Roseville, CA
05.2019 - 07.2019
- Enroll customers in membership program.
- Maintained records related to sales for store management.
- Assessed customer needs to provide assistance and information on products.
- Maintained knowledge of sales and promotions, return policies and security.
- Worked with fellow sales team members to achieve group targets.
- Upsold additional items based on customer interests and needs.
- Opened and closed cash registers by counting money and balancing drawers.
- Answered incoming phone calls to provide store and product information.
Education
High School Diploma -
Rocklin High School
Rocklin, CA06.2017
Skills
- Customer-Oriented
- Conflict Resolution
- Inventory Control
- Training and Mentoring
- Safety Awareness
- Positive and Professional
- Product Sales
- Team Development
Certification
- CA Food Handler Card
Timeline
Shift Supervisor
Starbucks
01.2021 - 09.2022
Sales Brand Ambassador
A+ Staffing
11.2019 - 01.2020
Sales Associate
Pressed Juicery
05.2019 - 07.2019
Barista
Starbucks
08.2017 - 01.2021
High School Diploma -
Rocklin High School
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