Melodye Burns

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Room, patient, and family.
• Desk duties, such as putting orders in the computer or activating orders.
• Drawing patient blood and sending it to the lab.
• Customer service to each patient encountered.
• Labeling specimens, collection of urine, and organizing supplies
• Performed venipuncture and other blood collection procedures according to established standards.
• Assisted in the preparation of laboratory specimens for analysis and testing.
• Maintained a clean, safe, and organized work environment.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked with cross-functional teams to achieve goals.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Assisted with customer requests and answered questions to improve satisfaction.

• Drawing Whole Blood, working apheresis machines while getting platelets and plasma, also working Haemonetics MCS+.
• Doing small physicals on donors, such as blood pressures, hemoglobins, and pulse rates.
• Putting in donors' data in computers, labeling specimens, and processing for delivery.
• Developed and implemented strategies to increase connections with external organizations.
• Collaborated with internal teams to ensure compliance with industry standards for connection activities.
• Designed and maintained an effective system of tracking current and potential connections.

Performed spirometry testing.

Performed EKGs.

Collected stool samples.

Performed venipunctures.

Collected drug testing through urinalysis.