Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melon Mulugheta

Frisco,TX

Summary

High performing healthcare professional with extensive experience in level-of-care assessments, admissions coordination, and resource management. Skilled in building strong relationships with patients, families, and healthcare providers to ensure seamless care transitions. Adept at problem-solving in high-pressure environments and promoting facility services to meet organizational goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Shift Coordinator

HCA Healthcare Inc.
07.2020 - 03.2022
  • Worked collaboratively with hospital case managers, nurses, and physicians in the admission process for inpatient behavioral health treatment.
  • Assisted with patient triage, interacting with other call center staff. Coordinate shift activities for staff, provide regular updates to Emergency Departments, and interfaces with community partners for patient placement needs.
  • Responsible for managing resources, concerns and productivity in absence of the Manager or Director of Behavioral.

Assessment Specialist

HCA Healthcare
10.2018 - 07.2020
  • Coordinated the pre-admission assessment process and provided clinical assessment for potential patients.
  • Collaboratively with other Access Response Center team provided level of care assessments, expedited admissions and coordinated resources and information for the facility.
  • Responded to all calls for psychiatry services and prioritized calls based on the level of need for each patient.
  • Identified the needs of the caller and patient within 15 minutes and initiated the request for an assessment immediately and no later than 60 minutes from initial request.
  • Worked with other team members of the Access Response Center (ARC) and coordinated activities to assure accurate record keeping and efficient patient flow.
  • For patients who are discharged, provided at least three appropriate in-network options and develop a discharge safety plan with the patient by using the approved discharge safety form.
  • Ensured EMTALA compliance at all times and report any concerns to the Access Response Director.


Behavioral Health Coach

Nurtur
10.2014 - 10.2015
  • Supported implementation of client-directed lifestyle and behavior changes that was augmented with health education and promotion.
  • Supported corporate wellness initiatives by providing telephonic health coaching services tailored to employees'' needs within the workplace setting.
  • Utilized evidence-based research to inform coaching methods that produced tangible improvements in clients'' overall health status.

Psychiatric Social Worker

Keck Medical Center of USC
03.2013 - 05.2014
  • Conducted comprehensive psychosocial assessments to accurately identify client needs and strengths, informing appropriate interventions and services.
  • Developed crisis intervention plans for high-risk patients, effectively managing emergency situations to ensure safety and wellbeing.
  • Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.

Administrative Specialist

UCLA Neuropsychiatric Institude
09.2006 - 08.2012
  • Managed complex scheduling and calendar coordination for high-level executives, ensuring punctuality and effective time management across the board.
  • Managed patient check-in/check-out processes efficiently, ensuring smooth transitions between appointments while maintaining privacy standards.
  • Facilitated effective communication between patients and medical professionals, resulting in improved patient care outcomes.

Education

Master of Science - Social Work

California State University, Long Beach
Long Beach, CA
06-2012

Skills

  • Level-of-Care Assessments
  • Admissions and Transfer Coordination
  • Relationship Building and Communication
  • Resource and Case Management
  • Knowledge of Healthcare Regulations (HIPAA, Medicare, Medicaid)
  • Marketing and Outreach for Referral Development
  • Multidisciplinary Team Collaboration
  • Problem Solving and Conflict Resolution

Certification

Licensed Master Social Worker (LMSW) # 59923, Expires 9/30/2026

Timeline

Shift Coordinator

HCA Healthcare Inc.
07.2020 - 03.2022

Assessment Specialist

HCA Healthcare
10.2018 - 07.2020

Behavioral Health Coach

Nurtur
10.2014 - 10.2015

Psychiatric Social Worker

Keck Medical Center of USC
03.2013 - 05.2014

Administrative Specialist

UCLA Neuropsychiatric Institude
09.2006 - 08.2012

Master of Science - Social Work

California State University, Long Beach

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Melon Mulugheta