MELONEY RAMOS
Guadalupe,AZ
Summary
Customer Service Representative with seven years of experience delivering exceptional service across diverse communication channels. Skilled in documenting customer issues and fostering a supportive environment while leveraging training in Yaqui culture. Engages with community initiatives for the Town of Guadalupe and Pascua Yaqui Tribe. Proven ability to thrive in high-pressure settings and contribute effectively to team dynamics.
Overview
17
17
years of professional experience
4
4
Certifications
Work History
Cafeteria Manager
Southwest Foodservice Excellence
Scottsdale, Arizona
11.2021 - Current
- Managed daily operations of cafeteria, including customer service, food preparation and inventory management.
- Oversaw daily cafeteria operations and staff scheduling to enhance service delivery.
- Oversaw food preparation and presentation to meet quality standards.
- Ensured compliance with health and safety regulations in cafeteria environment.
- Trained new staff on food service protocols and customer interaction techniques.
- Coordinated inventory management and procurement of food supplies to maintain stock levels.
- Ordered necessary supplies for the efficient operation of the cafeteria.
- Communicated fluently in Spanish and English to serve diverse clientele.
- Built positive relationships with students, staff, and vendors to ensure smooth operations.
- Verified supplier invoices against purchase orders to ensure accuracy.
Custodian
KBS Facilities
Phoenix , AZ
06.2023 - 12.2023
- Cleaned and maintained assigned areas using approved cleaning techniques and equipment.
- Inspected facilities for cleanliness and reported maintenance needs promptly.
- Removed trash and recycling from designated areas regularly to ensure cleanliness.
- Replenished supplies in restrooms and break rooms to maintain hygiene standards.
- Operated floor care equipment for efficient cleaning of various surfaces.
- Followed safety protocols while handling cleaning chemicals and equipment properly.
- Communicated effectively with management regarding facility maintenance issues.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
TPV AGENT
CALIBUS
Tempe, AZ
09.2017 - 10.2021
- Recorded calls for quality assurance to maintain service standards
- Provided bilingual support in Spanish and English
- Compiled private data and information into database for efficient record-keeping
- Operated various office equipment, including fax, scanner, and computer to support daily operations
- Integrated systems smoothly to enhance functionality
- Thrived in a high-pressure office setting
Café Supervisor
Lone Butte Casino
Chandler, AZ
03.2013 - 08.2017
- Delivered exceptional customer service by actively engaging with patrons and addressing their needs.
- Trained employees in all job duties, including cashier, hostess, and serving roles to ensure operational efficiency
- Maintained clean, presentable, and well-stocked café environment to enhance customer experience
- Thrived in a high-paced environment by adapting quickly to changing demands and maintaining productivity.
- Maintains accountability and security of individual cash drawer and Enterprise assets.
- Process purchases through Enterprises Cash Register System
- Accurately counts down and deposits funds
- Assisted management with monthly merchandise inventories to support accurate stock levels
Personal Care Attendant
Soaring Eagles Home Care
Phoenix, AZ
06.2009 - 04.2013
- Assisted clients with bathing, showering, grooming, and personal hygiene.
- Engaged clients in activities such as reading, conversing, and playing games to encourage social interaction and mental stimulation
- Maintained cleanliness of living spaces to promote a comfortable environment for clients
- Handled laundry tasks to ensure clean clothing and linens
- Conducted errands to facilitate daily operations and enhance client support
Education
Associate Degree in Nursing - Nursing
Phoenix Job Corp
Phoenix, AZ01-1999
Marcos De Niza High School
Tempe, AZ05-1997
Skills
- Food safety compliance
- Food prep management
- Inventory management
- Staff scheduling
- Cash handling
- Customer relationship management
- Team leadership
- Bilingual communication
Key Qualifications
- Team player who works effectively and efficiently within a team environment
- Able to set priorities and handle multi-task as requested
- Positive attitude, organized and results-oriented
- Self-directed and motivated
- Training in detailed customer service
Languages
Spanish
Professional
Certification
HSI Adult-First Aid CPR-All Ages
Timeline
Custodian
KBS Facilities
06.2023 - 12.2023
Cafeteria Manager
Southwest Foodservice Excellence
11.2021 - Current
TPV AGENT
CALIBUS
09.2017 - 10.2021
Café Supervisor
Lone Butte Casino
03.2013 - 08.2017
Personal Care Attendant
Soaring Eagles Home Care
06.2009 - 04.2013
Associate Degree in Nursing - Nursing
Phoenix Job Corp
Marcos De Niza High School