Melonie Phelps
Gerrardstown,West Virginia
Summary
Results-driven professional with a passion for efficiency and streamlining processes. Experienced in managing calendars, coordinating meetings, and maintaining office supplies inventory. Skilled in providing exceptional customer service and resolving issues promptly. A proactive and detail-oriented individual dedicated to supporting organizational goals. Proficient in record keeping and generating reports. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Alarm Monitor/Badging Officer
Akima Infrastructure Protection (AIP)
05.2022 - Current
- Provide technical assistance and direct support to Customs and Border Protection (CBP) Security Guards at the Advanced Training Center (ATC).
- Day to day skills include monitoring surveillance cameras and equipment, access control systems, fire alarms, intrusion detection systems, protective equipment/systems, and accounting all activity accurately in Digital Duty Logs.
- Responsible for communication with local authorities, execution of professional site-wide announcements, and utilization of government criminal databases.
- Maintain safety and security protocols site-wide by monitoring, documenting, dispatching and orchestrating procedural activities.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Conducted security audits to identify vulnerabilities.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Director
Scentsy
08.2013 - Current
- Trained new employees on proper protocols and customer service standards.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Share product knowledge with customers while making personal recommendations.
- Proactively seeking out new clientele and retain current customers by providing excellent customer service.
- Assisting and managing fundraising.
- Developed and supervised team by providing orientation, training, support and direction.
- Maintain good record keeping for follow ups, keeping our informed with promotions or limited time offers.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Building long-term customer relations
- Searching for events to setup and promote our products.
- Proceeding payments accurately and in a timely manner.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Receptionist
Artifex Hair Salon
09.2019 - 10.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Hostess/Server
Sal & Sal Inc.
04.2019 - 09.2019
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
Package Handler/LVD, SCF/Logistics
FedEx SmartPost
09.2018 - 03.2020
- Performs various tasks in a warehouse setting.
- Performs physical labor or or which includes proper lifting
- Ensuring successful delivery and transfer of goods to its intended location
- Used scanners to track parcel information such as condition or receipt.
- Established transportation cost standards and economical shipping practices.
- Manually logged all inbound and outbound trailers on an electronic log.
- Arrive and/or dispatch loads in (TMS) Transportation system.
- Assisted with completing daily yard checks with yard inventory.
- Physically check all trailers leaving the yard and log trailer status. Log includes tractor number, trailer number, seal number (when applicable), trailer status (full or empty), date and ti
- Communicate trailer movement in the yard with switchers.
- Direct all line haul drivers to the appropriate locations in the yard for the drop-off and pick-up of trailers.
- Print appropriate paperwork for dispatched outbound loads and distribute to the line haul drivers.
- Ensure the completion of all required paperwork, records and documentation.
Apprentice Electrician/Safety Officer
Ellsworth Electric Inc.
04.2009 - 05.2013
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Pulled wire through conduits and through holes in walls and floors.
- Read and interpreted blueprints and electrical schematics to determine layout of electrical systems.
- Improved project efficiency through effective communication with team members and supervisors regarding tasks and responsibilities.
- Increased job site safety by diligently adhering to OSHA standards and regulations during electrical installations.
- Maintained accurate documentation of completed work orders, ensuring smooth project management and client relations.
- Collaborated closely with other trades on construction sites, fostering a positive working environment for efficient project completion.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Expanded knowledge base continuously through ongoing education courses, staying up to date with industry advancements and best practices.
Vault Cashier
Charlestown Races
12.2000 - 12.2001
- Maintained a secure and organized work environment for efficient cash handling and management.
- Boosted accuracy rates in cash counting through meticulous attention to detail and adherence to company policies.
- Minimized discrepancies in daily cash reconciliation by consistently following established protocols.
- Contributed to audit preparedness by maintaining detailed records of all transactions and documentation.
- Safeguarded company assets with thorough understanding of security systems, processes, and protocols related to vault operations.
- Demonstrated an exceptional level of accuracy in balancing large sums of money daily without error or discrepancy.
- Played a key role in maintaining inventory control over cash holdings within the vault area.
- Supported, trained and encouraged [Number] employees to actively cross-sell financial institution service and product offerings.
Branch Sales Rep./Teller
Allfirst Bank
03.1997 - 08.2000
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Education
Electrical Apprentice - Electrical
WV Women Work/Step-Up For Women
Martinsburg, WV05.2013
High School Diploma -
Eastern Technical High School
Essex, MD05.1996
Skills
- Exceptional customer service
- Team Management
- Detail orientated
- Adaptability
- Office Management
- Customer and client relations
- Verbal and written communication
- Time management skills
- Data entry
- Security systems
- Microsoft office suite
- Adobe software
- File/record management
- Program assessments
- Multi-Line Telephone Systems
Certification
CBP Legal Hold Training
CBP Suicide Prevention
CBP Counterintelligence Awareness
CBP Records Management
CBP Cyber Security Awareness
DHS Insider Threat
DHS Protecting Personal Information
TECS Security and Privacy Awareness (TSPA)
National Crime Information Center (NCIC)
Unified Passsanger System (UPAX)
Timeline
Alarm Monitor/Badging Officer
Akima Infrastructure Protection (AIP)
05.2022 - Current
Receptionist
Artifex Hair Salon
09.2019 - 10.2020
Hostess/Server
Sal & Sal Inc.
04.2019 - 09.2019
Package Handler/LVD, SCF/Logistics
FedEx SmartPost
09.2018 - 03.2020
Director
Scentsy
08.2013 - Current
Apprentice Electrician/Safety Officer
Ellsworth Electric Inc.
04.2009 - 05.2013
Vault Cashier
Charlestown Races
12.2000 - 12.2001
Branch Sales Rep./Teller
Allfirst Bank
03.1997 - 08.2000
Electrical Apprentice - Electrical
WV Women Work/Step-Up For Women
High School Diploma -
Eastern Technical High School
CBP Legal Hold Training
CBP Suicide Prevention
CBP Counterintelligence Awareness
CBP Records Management
CBP Cyber Security Awareness
DHS Insider Threat
DHS Protecting Personal Information
TECS Security and Privacy Awareness (TSPA)
National Crime Information Center (NCIC)
Unified Passsanger System (UPAX)
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