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Melonie Rodriguez
Holland,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Procedure Scheduler
University of Michigan Health - West
Wyoming, Michigan
04.2022 - 05.2026
- Scheduled patient appointments using electronic medical record systems.
- Conveyed information to patients about arrival times and preoperative procedures.
- Processed cancellations and reschedules within required time frames.
- Advised patients about preparation requirements before undergoing a procedure.
- Interviewed patients to complete case histories and intake forms.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
- Verified insurance information, collected payments, and scheduled appointments.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
Endoscopy Technician
University of MIchigan Health - West
Wyoming, MI
07.2020 - 04.2022
- Positioned patients using understanding of anatomy and procedures.
- Set-up and tore down procedure rooms in preparation for upcoming operations.
- Assisted with transportation of scopes for repair and maintenance.
- Cared for patients undergoing endoscopy procedures and transitioned from pre- to post-procedure care.
- Prepared collected specimens for cytological, microbiological and pathological analysis.
- Measured vital statistics and applied monitoring equipment to prepare patients for procedures.
- Use aseptic techniques to sterilize endoscopes, forceps, snares and other endoscopic tools and equipment.
Central Processing Technician
University of Michigan Health - West
Wyoming, MI
01.2018 - 07.2020
- Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
- Prepared trays, instrument packs and surgical sets.
- Readied instruments for sterilization procedures and completed decontamination protocols.
- Recorded results of biological and diagnostic tests.
- Monitored biological and chemical wash solution to determine quality and consistency for decontamination of instruments and medical equipment.
- Distributed sterile and non-sterile supplies and medical equipment upon request or case cart requisition.
- Stocked crash carts with appropriate medical supplies.
- Delivered equipment to specified hospital locations or to patients' residences.
Patient Registration Representative
University of Michigan Health - West
Wyoming, MI
07.2011 - 07.2020
- Registered patients using electronic health record system efficiently.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Updated patient demographic information in Epic to prevent treatment and recordkeeping errors.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Responded to patient concerns and inquiries professionally and efficiently.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
Medical Secretary
Holland Hospital
Holland, MI
12.2005 - 02.2012
- Conducted patient intake interviews to collect medical information and insurance details.
- Updated group medical records and technical library to promote smooth office operations.
- Answered phone calls to provide assistance, information and medical personnel access.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Completed relevant insurance and other claim forms.
- Scheduled and confirmed patient appointments and consultations.
- Charge entry
Education
Certificate - Sterile Processing
Grand Rapids Community College
Grand Rapids, MI05.2018
Certificate - Medical Assistant
Ross Medical Education Center
Saginaw05.2001
High School Diploma -
Carrollton High School
Saginaw, MN05.1998
Skills
- BLS Certified (AHA)
- Computer Proficiency
- Data Entry
- Preparing Treatment Rooms
- Appointment Scheduling
- Epic Systems
- Decontamination and Sanitation
- Case Cart Assembly
- Instrument Cleaning and Sterilization
- Registered Central Service Technician Certification
- Aseptic Techniques
- Maintaining Endoscopic Equipment
- PPE Use
- Electronic medical records
- Patient eligibility verification
- EPIC charting
- HIPAA compliance
- Payment collection
Certification
- HSPA Certified formerly IAHCSMM
- Medical Assistant Certificate
Timeline
Procedure Scheduler
University of Michigan Health - West
04.2022 - 05.2026
Endoscopy Technician
University of MIchigan Health - West
07.2020 - 04.2022
Central Processing Technician
University of Michigan Health - West
01.2018 - 07.2020
Patient Registration Representative
University of Michigan Health - West
07.2011 - 07.2020
Medical Secretary
Holland Hospital
12.2005 - 02.2012
Certificate - Sterile Processing
Grand Rapids Community College
Certificate - Medical Assistant
Ross Medical Education Center
High School Diploma -
Carrollton High School