Summary
Overview
Work History
Education
Skills
Timeline
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Melonie Sandoval

Ogden,UT

Summary

Dynamic customer service professional with a proven track record at the IRS, excelling in problem-solving and conflict resolution. Adept at prioritizing tasks and enhancing taxpayer support through efficient data entry and collaboration. Committed to exceeding expectations and fostering positive experiences while navigating complex tax processes.

Overview

13
13
years of professional experience

Work History

CRS

Internal Revenue Service, IRS
Ogden, Utah
01.2025 - Current
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Facilitated tax payer support with diverse tax forms and penalty abatement processes

Credit Analyst

Citi Group Marketing
ROY , UTAH
06.2017 - 06.2018
  • Evaluated commercial credit applications to determine appropriate credit offer extensions.
  • Assessed risk factors for various companies prior to making informed credit decisions.
  • Collaborated with team members to enhance knowledge and skills in credit evaluation.

Emergency Road Service Dispatcher

AAA Colorado
Clearfield, UTAH
08.2015 - 05.2017
  • Relayed work orders and information between work crews, supervisors, and field personnel.
  • Addressed questions, problems or requests for service or equipment.
  • Dispatched roadside service technicians based on location and availability of personnel.
  • Documented services performed, operations information, and dispatch details in system.

CSR

Focus Services Inc.
OGDEN, UT
06.2012 - 06.2016
  • Participated in team meetings or training sessions when necessary.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Gathered feedback from customers regarding products and services.
  • Provided customer service support to customers over the phone.

Education

High School Diploma -

Fremont High School
Plain City, UT
05-2025

Skills

  • Customer service
  • Time management
  • Problem solving
  • Data entry
  • Team collaboration
  • Conflict resolution

Timeline

CRS

Internal Revenue Service, IRS
01.2025 - Current

Credit Analyst

Citi Group Marketing
06.2017 - 06.2018

Emergency Road Service Dispatcher

AAA Colorado
08.2015 - 05.2017

CSR

Focus Services Inc.
06.2012 - 06.2016

High School Diploma -

Fremont High School

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