LAURIE BOATMAN
Madisonville,LA
Summary
Results-driven customer service professional with expertise in complaint resolution and relationship building. Proven ability to enhance customer satisfaction through empathy and effective communication.
Overview
14
14
years of professional experience
Work History
CRS
Wayne Dalton Overhead Door
Covington, Louisiana
07.2023 - Current
- Assisted customers with inquiries and concerns across phone, email, and chat, enhancing overall customer experience.
- Handled escalated complaints with professionalism and empathy, ensuring high levels of customer satisfaction.
- Collaborated with team members to resolve customer issues promptly, contributing to improved service response times.
- Processed orders and returns efficiently using company software systems.
- Maintained accurate customer records and updated information in databases.
- Participated in training sessions to improve product knowledge and service skills.
- Developed strong customer relationships to encourage repeat business.
Deputy Clerk of the Court
Clerk Of Courts
Covington, Louisiana
06.2022 - 07.2023
- Processed legal filings and fees, ensuring compliance with court procedures.
- Processed court documents and filings in accordance with legal procedures.
- Verified accuracy of financial accounts maintained within the Clerk's office.
- Verified document authenticity to process license application.
- Recorded vital and fiscal records and accounts.
- Updated municipal codes and city charter documents.
- Prepared ordinances, resolutions and proclamations to be executed, recorded, archived and distributed.
Loan Officer Assistant
Draper and Kramer Mortgage Corp.
Covington, Louisiana
01.2013 - 06.2022
- Assisted loan officers in processing mortgage applications and gathering necessary documentation.
- Reviewed borrower information for accuracy and completeness before submission.
- Coordinated communication between clients, loan officers, and underwriting teams.
- Managed loan files by organizing, updating, and maintaining accurate records.
- Resolved client inquiries regarding loan status and documentation requirements.
- Input data into loan origination system accurately and timely.
- Liaised between borrowers and realtors, title companies and loan company management.
- Verified accuracy of all calculations related to mortgage payments, interest rates, taxes, insurance premiums.
- Generated estimates clients requested, sent pre-approval letters to agents and confirmed receipt of verification of employment documentation.
- Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
Education
High School Diploma -
EASTLAKE HIGH SCHOOL
San Diego, CA06-2000
Skills
- Order processing
- Data entry
- Customer service
- Customer relationship management
- Customer relationship management
- Product training
- Time management
- Relationship building
- Relationship building
Timeline
CRS
Wayne Dalton Overhead Door
07.2023 - Current
Deputy Clerk of the Court
Clerk Of Courts
06.2022 - 07.2023
Loan Officer Assistant
Draper and Kramer Mortgage Corp.
01.2013 - 06.2022
High School Diploma -
EASTLAKE HIGH SCHOOL