Deatrice Murrin Kirby
Champaign,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2025
2025
years of professional experience
Work History
CRS
Carle Foundation Hospital
Champaign, IL
09.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to rectify billing issues and meet timely filing deadlines.
- Assists with customer requests and answers questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
CSR
Carle Medical Supply
Champaign, IL
08.2018 - 04.2020
- Identified customer needs and provided appropriate DME
- Verified insurance
- put together patient walkers
- ordered necessary DME equipment
- Assited in opening new Medical Supply store at the Main Hosptial
CSR
Carle Foundation Hospital
Champaign, IL
05.2009 - 09.2018
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Provided financial estimates to Oral surgery patients.
- Identified customer needs and provided appropriate solutions.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Gathered feedback from customers regarding products and services.
- I was a SME for the build of Epic for providers, nurses, and psr.
- Participated in team meetings or training sessions when necessary.
PSR
Carle Foundation Hospital
Champaign, IL
08.2008 - 05.2009
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided Back up to Financial Consultant on site
- Completed estimates for Oral Surgery for upcoming procedures.
Communications Specialist
Carle Foundation Hospital
Urbana, IL
11.2007 - 08.2008
- Fielded calls coming through the hospital communications center.
- Called in on providers as needed for emergencies
- maintained pagers and ascom phones for all employees of the hospital.
CSR
Carle Foundation Hospital
Champa, IL
Education
High School Diploma -
Solono Community Colledge
Fairfield, CA06-1992
Skills
- Excellent Communication
- Attention to Detail
- Teamwork and Collaboration
- Quality Assurance
Timeline
CRS
Carle Foundation Hospital
09.2021 - Current
CSR
Carle Medical Supply
08.2018 - 04.2020
CSR
Carle Foundation Hospital
05.2009 - 09.2018
PSR
Carle Foundation Hospital
08.2008 - 05.2009
Communications Specialist
Carle Foundation Hospital
11.2007 - 08.2008
CSR
Carle Foundation Hospital
High School Diploma -
Solono Community Colledge
Similar Profiles
Deborah ShoemakerDeborah Shoemaker
Registered Nurse at Carle Foundation Hospital: Hospital Physician ServicesRegistered Nurse at Carle Foundation Hospital: Hospital Physician Services
Megan KloeppelMegan Kloeppel
PSR - Patient Service Representative at Carle foundation hospitalPSR - Patient Service Representative at Carle foundation hospital
Cameron HookCameron Hook
Security Officer at Carle Foundation HospitalSecurity Officer at Carle Foundation Hospital
Cece WilliamsCece Williams
Patient Service Representative at Carle Foundation HospitalPatient Service Representative at Carle Foundation Hospital
Dionka GreenDionka Green
Underwriting Service Assistant at State FarmUnderwriting Service Assistant at State Farm