Stacey Roberts
Dillsburg,PA
Summary
Driven Shift Lead Manager with 4 years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.
Overview
7
7
years of professional experience
Work History
CRS
JFT Recovery and Veterans Support Services
04.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Placed people into Drug and Alcohol treatment.
- Worked with individuals after treatment in their daily lives.
Shift Manager
Taco Bell
03.2018 - 04.2022
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Excelled in every store position and regularly backed up front-line staff.
Education
Certificate - Medical Billing Coding
Brightwood Career Institute - Harrisburg
Harrisburg, PA2015
Associate of Arts - General Studies
Harrisburg Area Community College
Harrisburg, PA2012
High School Diploma -
Cumberland Perry Area Vocational Technical School
Mechanicsburg, PA2009
High School Diploma -
Northern High School
Dillsburg, PA2009
Skills
- Payment Processing
- Verbal and Written Communication
- Maintaining Required Compliance
- Cash Handling
- Employee Coaching and Motivation
- Opening and Closing Procedures
- Staff Training and Onboarding
- Energetic and Enthusiastic
- POS Inventory System Operation
- Handling Customer Complaints
Accomplishments
Serve Safe Certified
Timeline
CRS
JFT Recovery and Veterans Support Services
04.2022 - Current
Shift Manager
Taco Bell
03.2018 - 04.2022
Certificate - Medical Billing Coding
Brightwood Career Institute - Harrisburg
Associate of Arts - General Studies
Harrisburg Area Community College
High School Diploma -
Cumberland Perry Area Vocational Technical School
High School Diploma -
Northern High School
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