Melonie Williams

•Oversee HR operations for 185+ hourly and leadership employees, ensuring consistent support, compliance, and employee satisfaction across all departments.

•Lead end-to-end hiring, onboarding, and offboarding processes using Workday and UKG, reducing onboarding time by 20%, and ensuring 100% compliance in employment documentation.

• Administer and track FMLA and Leave of Absence (LOA) requests, ensuring timely communication, legal compliance, and accurate documentation within Workday.

•Manage daily HRIS updates, payroll audits, and scheduling accuracy for all hourly Outfitters, maintaining an error rate of less than 1% across all employment actions.

• Support employee relations by resolving first-level issues, coaching leaders on performance management, and escalating complex concerns to Sr. HR or Employee Relations when necessary.

•Spearhead employee training tracking and completion, resulting in a 95%+ training compliance rate using internal systems.

• Facilitate communication of HR policies, safety protocols, and company procedures, ensuring 100% compliance with federal and state labor laws.

•Utilize Salesforce to track performance management cases, and support succession planning and annual reviews for hourly team members.

• Coordinate and execute multiple employee appreciation events and recognition programs, contributing to a measurable boost in team engagement and retention.

• Maintain up-to-date compliance records, legal postings, and confidential personnel files, ensuring successful internal audits, and regulatory adherence.

• Process all HR-related invoices, supply orders, and budgetary expenses via Coupa, maintaining cost efficiency, and timely payments.

• Manage procurement and restocking of critical store supplies, supporting seamless day-to-day operations.

• Ensured student eligibility through meticulous document verification for PhD/Doctorate program enrollments
• Conduct outreach activities to promote college services, programs, and resources
• Assists students with completing enrollment documents, such as applications and financial aid forms
• Maintain up-to-date knowledge of changes in college policies, procedures, regulations, and fees
• Prepared statistical reports for management review concerning enrollment trends
• Coordinate with other departments to ensure timely processing of admission applications
• Performs data entry and maintained accurate records of student enrollment information
• Assessed transcripts from previous institutions attended by transfer applicants

• Advised students through the admissions process, ensuring clarity and confidence in form submissions
• Thoroughly reviewed admissions applications and evaluated credentials to approve students for enrollment
• Presented information session speeches to explain perks, benefits and details about enrolling
• Conducted 250 recruitment phone calls each week to attract new students
• Highlighted campus amenities and features by directing 30-45 campus tours every semester
• Planned and managed special presentations and Open house events for potential enrollees by working closely with other staff
• Successfully and efficiently managed over 300 personal interactions per academic year for 9 consecutive months
• Converted leads to enrollments at rate of 93% per academic start
• Used statistical software to analyze data from surveys, old records or case studies

• Created staff teams based on employee strengths and made adjustments to promote overall productivity
• Attended conferences, workshops and special events to recruit qualified candidates for company
• Assisted in employee recruitment, hiring and interview processes
• Managed and updated recruitment ATS and CMS software
• Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates
• Managed full-cycle recruiting processes for managerial and executive-level vacancies
• Planned and executed recruitment events to bring in area candidates
• Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork

• Obtained informed consent and payment documentation from patients and filed in system
• Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care
• Explained policies, procedures and services to patients
• Collaborated with clinical and administrative staff to meet patient needs
• Verified patients' insurance and payment methods during admissions or check-in processes
• Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems
• Managed database of patient information and frequently used computerized systems to track details
• Verified documentation methodically to avoid critical errors impacting care delivery and payments for services

• Orchestrated and maintained active communication system with prospective students, parents and high school and community college counselors and attained enrollment goals
• Leveraged resources by developing and managing annual admissions budget and pinpointed best uses of financial and personnel resources to meet institution objectives
• Mobilized communication with other departments in support of enrollment and organized admissions events, registration, information sessions and classroom shadowing
• Hired, trained and supervised 8 accomplished and inspired Admissions Advisors with commitments to diversity, technology and broad-based networking
• Recruited over 250 students per year for Culinary Arts program
• Boosted registrations 88% by improving promotional, outreach and parent engagement strategies
• Spearheaded new and proven recruitment practices using array of digital media, web pages and social media to reach and enroll ideal prospective students