Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melony Duraney

Bedford

Summary

Customer service professional with significant experience in banking and hospitality. Skilled in client communication, problem resolution, and financial transactions. Strong focus on teamwork, adaptability, and achieving goals. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Hotel Front Desk Agent

Home2 Suites By Hilton
05.2018 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
  • Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
  • Maintained strict confidentiality regarding sensitive guest information as per company policy guidelines.
  • Kept accounts in balance and ran daily reports to verify totals.

Float Relationship Banker

First National Bank Of Pennsylvania
01.2020 - 12.2022
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Educated customers on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Education

General Studies

Cardinal Mooney High School
Youngstown, OH
05-2017

Skills

  • Teller experience
  • Customer service
  • Cross-selling expertise
  • Relationship building
  • Financial planning
  • Active listening
  • Critical thinking
  • Conflict resolution
  • Complaint resolution
  • Policy and procedure adherence

Timeline

Float Relationship Banker

First National Bank Of Pennsylvania
01.2020 - 12.2022

Hotel Front Desk Agent

Home2 Suites By Hilton
05.2018 - Current

General Studies

Cardinal Mooney High School

Similar Profiles

  • Diandra Estévez

    Diandra EstévezDiandra Estévez

    Sales Coordinator at Hilton Garden Inn/Homewood Suites/Home2 Suites by Hilton Orlando nearest to Universal StudiosSales Coordinator at Hilton Garden Inn/Homewood Suites/Home2 Suites by Hilton Orlando nearest to Universal Studios

  • MIGUEL F CARRASQUILLO

    MIGUEL F CARRASQUILLOMIGUEL F CARRASQUILLO

    General Manager at Homewood Suites and Home2 Suites By Hilton Downtown NashvilleGeneral Manager at Homewood Suites and Home2 Suites By Hilton Downtown Nashville

  • Abigail Brown

    Abigail BrownAbigail Brown

    Housekeeper at Home2 Suites by Hilton HotelHousekeeper at Home2 Suites by Hilton Hotel

  • Mark Farish

    Mark FarishMark Farish

    Head of Marketing & Product Development at Hughes Europe (An EchoStar Company)Head of Marketing & Product Development at Hughes Europe (An EchoStar Company)

  • David Maldonado

    David MaldonadoDavid Maldonado

    Supervisor at Hartung Glass Industries Inc.Supervisor at Hartung Glass Industries Inc.

CREATE PROFILE