MELONY EDING
St Louis,MO
Summary
Forward-thinking and results-driven Business and Operations Analyst offering over 23 years of industry experience and customer dedication. 6+ years delivering secure business managed services, compliance consulting, and IT security risk identification and controls enablement. Serve clients and engage with teams in healthcare, telecommunications, education, and IT services verticals. Manage IT budgets, systems, and teams. Train team members and end-users. Cultivate positive vendor relationships. Passionate about being the voice of the customer and maintaining stakeholder engagement to influence product roadmaps. Adept collaborating with domestic and foreign development and support teams and engaging stakeholders in Agile or Waterfall methodologies for the best outcomes. Bridging language and cultural gaps to reduce redo and increase customer satisfaction. SQL/PLSQL query writing. Creative analytical problem solver with excellent written and verbal communication, technical, and interpersonal skills. Experienced in Software-as-a-Service (SaaS) management, enterprise Program and Project process development, and security risk management assurance. Committed to a positive work environment and reducing risk associated with strategic and enterprise initiatives.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
Information Protection Senior Advisor
Cigna
12.2020 - Current
- Cigna Information Protection Sr. Advisor, under Express-Scripts subsidiary, focused on data security governance and risk reduction.
- Maintained data security governance control for 2k+ outbound data sharing requests annually.
- Trained team members on existing process to bolster department resilience.
- Analyzed and documented IT security policy exceptions and remediation plans.
- Evaluated and advised on potential policy change impacts.
- Partnered with over 15 IT leaders to produce cyber intelligence risk metrics and dashboard for management and executive audiences.
- Developed detailed testing strategy and plan for cyber intelligence metrics dashboard.
- Partnered with CISO and security teams to produce executive and investor facing reports.
Information Protection Senior Advisor
Diversant
08.2020 - 12.2020
- Advised on data security governance for Cigna Information Protection, under Express-Scripts subsidiary.
- Launched data security governance control for 2k+ annual data sharing requests.
- Championed control team excellence and process improvement.
- Implemented control key risk and performance indicators for upper management.
Product Manager Automation Enablement
Insight Global
01.2020 - 05.2020
- Technical Program Lead for Centene Corporation, ITCC.
- Launched engineering team intake and Program Increment processes.
- (PI) planning in accordance with company SAFe rollout.
- Facilitated reorganization of program roadmap focused on process automation, data analytics, and control assurance initiatives.
- Increased capacity for pipeline prioritization 10% by aligning dynamic backlog.
- Evaluated execution metrics for User Access Reviews to identify areas for improvement and presented findings to upper management.
- Collaborated with team members to create data maps and data dictionaries to facilitate robotic process automation (RPA) and general process improvement.
- Identified drivers, requirements, and high-level plans for identity and access control standardization and best practice implementation and presented to upper management.
Project Manager
UTG
02.2019 - 12.2019
- IT Project Manager for Charter Spectrum Enterprise.
- Managed 25+ business as usual projects per week in support of sales and operations teams.
- Collaborated with local and remote team members.
- Managed project plans and teams in Clarity and MS Project.
- Managed financials and implementation of Salesforce business as usual support cases and integration projects.
- Evaluated reworked and rejected deliverables metrics to identify areas for improvement.
- Published monthly executive status reports and dashboards for CEO accomplishments summary.
- Collaborated with Data Management on Salesforce enhancements for enterprise reporting and with Data Governance to define enterprise data dictionaries and data maps to achieve master data management.
- Managed JDE platform decommission and migration project in support of Enterprise Data Consolidation initiative.
President
Kypher
03.2016 - 02.2019
- Created business through networking and social website connection strategies.
- Drove startup to profitability in under three years.
- Managed consulting, MSP, and software development arms by overseeing internal and client risk assessments, software implementation projects, and software development projects.
- Created user's guides, training guides, and marketing materials.
- Modernized service offering and drove enhancements as Senior Business Analyst and Product Owner voice of customer.
- Migrated data for multi-specialty medical practice moving off unsupported email and file system to new and compliant MS365 cloud environment.
- Performed troubleshooting and root cause analysis of secure email, file sharing, and asset management platform issues.
- Trained end-users and administrators on supported products.
- Directed product offering using insight from researching competitive products, vendor landscape, and analyzing customer behavior.
- Cultivated positive relationships with all clients, vendors and community partners.
- Educated and advised customers on data security compliance related risks and remediation techniques.
- Engaged in professional educational and continuing education groups.
Chief of Operations
Kypher
10.2014 - 03.2016
- Ensured compliance with local, state, and federal regulations and laws governing business operations, including HIPAA and related regulations specific to Covered Entities and Business Associates.
- Streamlined company processes and procedures while increasing stakeholder participation and enhancing customer satisfaction.
- Managed IT budget and determined areas to reduce waste or cost of doing business.
- Evaluated internal business systems and financials to organize technological improvements for efficiency.
- Onboard new team members.
- Evaluated and managed IT systems and tools for internal use and clients.
- Performed troubleshooting and root cause analysis of secure email and file sharing platform issues.
- Managed development project around .NET Restful services, MongoDB, and mobile and web client apps.
- Maintained technical knowledge of product/service offering and implementation strategies.
Product Manager/Senior Software Engineering Manager
WorkOtter
01.2000 - 02.2016
- Served as Voice of Customer to prioritize requirements for product roadmap.
- Led 20+ on-site domestic and overseas consulting projects and created project plans for enterprise Project/Program Process Development for PMOs in various industries.
- Led development of custom system integrations for PeopleSoft, SAP, MS Project, JIRA, ad-hoc reporting and supporting data warehouse.
- Managed Software Development Life Cycle (SDLC).
- Applied security frameworks (SOX, PCI, DoD) to design system role-based privileges.
- Performed issues root cause analysis.
- Onboarded, mentored and trained new hires on standards.
- Managed local/offshore development teams for multiple environments (SaaS, on-site, and custom hosted implementations).
- Created and maintained user's guides, training, and marketing materials.
- Designed and implemented internal billing and backup procedures.
- Created and maintained data maps and system integrations.
Education
B.S.B.A, Magna Cum Laude - Management Information Systems
Saint Louis University
St Louis, MO2000
Skills
- Manage IT budget, systems, and resources
- SaaS/Web application security
- Data governance, risk assessment and management
- Privacy and security frameworks
- Scaled Agile Framework (SAFe)
- SQL/PLSQL and ad-hoc reporting
- Technical and end-user documentation
- Root cause analysis
- Software Development Life Cycle (SDLC)
- Master Data management
- HIPAA compliance documentation
Accomplishments
- Co-founded Kypher, an IT managed services and consulting organization focused on security and privacy risk management, and drove the startup to profitability in under three years.
- Contributed to WorkOtter (fka Virtual Communication Services) success as a key creator and implementation manager of the SaaS enterprise project and program management solution.
- Engaged on 50+ IT software, infrastructure, and compliance projects.
- Bring visibility to internal and external IT security risks to enable mitigation.
Affiliations
- Toastmasters International, 2022 to current
- Member, Education Committee, and Business Partner Committee, Greater St. Louis Medical Group Management Association, 2016 to 2019
- Panel Contributor, Society of Physician Entrepreneurs St. Louis Chapter, 2017 to 2019
- Panel Contributor and Attendee, Venture Cafe, 2016 to 2019
Timeline
Information Protection Senior Advisor
Cigna
12.2020 - Current
Information Protection Senior Advisor
Diversant
08.2020 - 12.2020
Product Manager Automation Enablement
Insight Global
01.2020 - 05.2020
Project Manager
UTG
02.2019 - 12.2019
President
Kypher
03.2016 - 02.2019
Chief of Operations
Kypher
10.2014 - 03.2016
Product Manager/Senior Software Engineering Manager
WorkOtter
01.2000 - 02.2016
B.S.B.A, Magna Cum Laude - Management Information Systems
Saint Louis University
Certification
SPOC, SSYB
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Tools
- Android Studio | Compass | Constant Contact
- ERWin | Git | Jira | LinkedIn | MS Exchange
- MS Project | MS Visual Studio | Oracle Enterprise Manager
- SalesForce | Signal | Slack | SnagIt | SVN | Trello
- WordPress | WorkOtter | XCode | Zendesk
Quote
"Change the way you speak about yourself and you can change your life. What you are not changing you are also choosing."
Bruce Lee
Tools
- Alteryx | Archer | AutoHotkey | Compass | Confluence | Constant Contact | Clarity | eazyBI | ERWin | Git | Jira
- Lansweeper | MS Dynamics CRM | MS Exchange | MS Project | MS Visual Studio | MS 365 | OnSpring | OEM
- SalesForce | Sales Navigator | ServiceNow | Signal | Slack | SnagIt | SVN | Tableau | Trello
- UiPath | WordPress | Workfront | WorkOtter | Zendesk
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