Melony Guadalupe Vega
ROYSE CITY,TX
Summary
Detail-oriented litigation legal assistant with strong skills in document organization, client communication, and scheduling. Proven track record in enhancing operational efficiency and delivering exceptional customer service.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Litigation Legal Assistant
Snap Insurance Service
Rockwall, TX
10.2022 - Current
- Managed case files and documentation for litigation processes, ensuring accuracy and compliance.
- Collaborated with cross-functional teams to streamline operational procedures within the litigation department.
- Coordinated scheduling of depositions, EUOs, and meetings for seamless communication between parties involved in a case.
- Delivered exceptional customer support across multiple channels, enhancing overall satisfaction and loyalty.
- Trained new team members on operational procedures and customer engagement strategies, fostering a collaborative environment.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained database integrity through consistent verification and validation of information.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Created and maintained data entry logs to track data entry activities.
Preschool Teacher
Galaxy Ranch Private School
Rockwall, TX
03.2021 - 10.2022
- Designed and implemented engaging lesson.
- Organized and facilitated group activities that promoted social skills, teamwork, and emotional growth among children.
- Trained new staff on classroom management techniques and effective teaching methods to enhance educational quality.
- Established a positive classroom environment through consistent behavioral expectations and reinforcement strategies.
- Developed individualized learning strategies to accommodate diverse learning styles and abilities of students.
- Conducted regular assessments to monitor student progress and adjusted instruction accordingly for optimal development.
- Collaborated with parents to provide updates on child progress and strategies for supporting learning at home.
Lead Sales Associate
Burkes Outlet Bealls
Rockwall, TX
02.2018 - 03.2021
- Trained and mentored new associates to enhance performance and service quality.
- Streamlined inventory management processes to optimize product availability and reduce stock discrepancies.
- Conducted regular sales floor audits to ensure compliance with visual merchandising standards.
- Handled cash register operations and customer transactions to process payments.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Education
High School Diploma -
Royse City High School
Royse City, TXSkills
- Client communication
- Billing and invoicing
- File maintenance
- Litigation support
- Customer service
- Document organization
- Data entry
- Scheduling
- Claims processing
- Processing and mailing payments
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Litigation Legal Assistant
Snap Insurance Service
10.2022 - Current
Preschool Teacher
Galaxy Ranch Private School
03.2021 - 10.2022
Lead Sales Associate
Burkes Outlet Bealls
02.2018 - 03.2021
High School Diploma -
Royse City High School