Melquan Harris
Charles Town,WV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, an providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Field Technician
TruGreen LandCare
09.2023 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Communicated with customers to provide updates, gather information and resolve issues.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
Cable Fabricator
Leidos
10.2022 - 01.2023
- Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
- Assisted in the design of custom products by providing input on material selection, dimensions, and functionality.
- Collaborated with team members to complete projects accurately and quickly.
- Adjusted machine settings and tooling to get accurate cuts and shapes for each job.
- Maintained detailed records of work orders completed per day/week/month/year for accurate reporting and resource allocation.
Repossession Agent
Adesa
06.2021 - 08.2022
- Maintained client trust by providing timely updates on the status of their accounts and recoveries.
- Increased efficiency by collaborating with law enforcement agencies when necessary for peaceful asset recovery.
- Built positive relationships with clients, resulting in repeat business for the company.
- Minimized conflict situations by employing de-escalation techniques during confrontations with debtors.
- Enhanced company reputation through professional interactions with clients and debtors during the repossession process.
Education
Battlefield High School
Haymarket, VA08.2017
Skills
- Accuracy and Attention to Detail
- Data organization
- Spreadsheet Management
- Communication skills
- Strong Problem Solver
- Multitasking
Timeline
Field Technician
TruGreen LandCare
09.2023 - Current
Cable Fabricator
Leidos
10.2022 - 01.2023
Repossession Agent
Adesa
06.2021 - 08.2022
Battlefield High School