Melva Dupree
Leesburg,AL
Summary
Dynamic Epic Super User at Prime Healthcare - RRMC with expertise in specimen management and team leadership. Achieved operational efficiency through targeted training and streamlined workflows. Maintained compliance and accuracy in recordkeeping while promoting a collaborative and productive work environment.
Overview
16
16
years of professional experience
Work History
Epic Super User
Prime Healthcare- RRMC
Gadsden, AL
03.2017 - 06.2025
- Enhanced workplace productivity through effective teamwork.
- Trained all new hires on Beaker system and phlebotomist log-in procedures.
- Assisted phlebotomists with Rover handheld devices to improve efficiency.
- Supported users in specimen management, including receiving, deleting, tracking, and ordering.
- Facilitated result tracking and faxing for timely communications.
- Executed requisition entry for quick admitting, outpatient admitting, and insurance verification.
- Instructed staff in utilizing send-out and packing list modules for streamlined processes.
Front Desk/Phlebotomy Team Lead
Prime Healthcare - RRMC
Gadsden, AL
07.2009 - 05.2025
- Developed standard operating procedures for specimen collection and processing activities.
- Implemented corrective action plans to enhance staff performance and operational efficiency.
- Provided training and coaching to new team members on compliance with established policies.
- Monitored workflow of specimens from collection to analysis, ensuring proper handling.
- Maintained accurate records of patient specimens collected during each shift.
- Investigated discrepancies between patient data entry systems and actual collections.
- Followed up on pending orders and test results to expedite delivery timelines.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
- Input medical and insurance information into database for inclusion in patient records.
Education
Bachelor of Science - Health Administration
UOP
Phoenix, AZ06-2013
High School Diploma
Thorton Township High
Harvel, IL06-1973
Skills
- Epic charting
- Specimen management
- Compliance monitoring
- Team leadership
- Workflow optimization
- Attention to detail
- Recordkeeping
- Microsoft office
- Supervision and leadership
- Training & Development
- Excellent communication
- Analytical and critical thinking
- Remote office availability
- PPE compliance
- MS office
Timeline
Epic Super User
Prime Healthcare- RRMC
03.2017 - 06.2025
Front Desk/Phlebotomy Team Lead
Prime Healthcare - RRMC
07.2009 - 05.2025
Bachelor of Science - Health Administration
UOP
High School Diploma
Thorton Township High
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