Melvin Brock
Oxford,MS
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
15
15
years of professional experience
Work History
General Manager (GM)
Sodexo
12.2024 - 01.2026
- Managed all aspects of daily operations for Sodexo and coordinated with clients in Student housing to ensure cleanliness and quality of buildings.
- Maintained financial budgets to within 5% of forecasted budget and managed a budget of $3.4 million annually.
- Enhanced productivity of employees by implementing and enhancing daily duty sheets and training staff to be more efficient in daily tasks.
- Conducted meetings with clients and stakeholders to discuss operations, budgets, and timeframes for projects and quality cleaning of buildings.
- Worked effectively with Directors to conduct building inspections, submitting work orders, and identify opportunities for improvement.
- Served as first point of contact for vendors, clients, and guests.
- Maintained employee records in compliance with state, federal, and company laws.
- Assisted in benefits administration, including enrollment, changes, and employee inquiries.
- Managed full cycle recruitment, including job postings, candidate screening, interviewing and onboarding.
- Resolved employee concerns and conflicts while maintaining confidentiality and professionalism.
EVS Operations Manager II
Sodexo
08.2021 - 12.2024
- Managed a staff of 55 employees on a daily basis.
- Prepared reports for daily safety inspections and safety walks.
- Ensured that all buildings in the unit's area of operations are cleaned and sanitized to standards.
- Ensured that the level of customer service for both the clients and the students are always met.
- Maintained a professional relationship with clients, vendors, and contractors.
- Managed inventory of all products and equipment.
- Maintained safety protocols for employees and clients in accordance with OSHA regulations.
- Assisted in training employees on Sodexo’s processes and procedures.
Parking Enforcement Officer
University of Mississippi
08.2018 - 07.2021
- Patrol an assigned area in a city vehicle or on foot, inspect for violations of meters and other parking violations, and issue traffic summons to violators.
- Assist the public by giving directions and answering questions based on knowledge of the University and surrounding areas.
- Report broken meters, missing signage and any situations which may be dangerous for follow-up by the appropriate department.
- Responsible for calling towing company to tow any illegally parked vehicles or booted/immobilized vehicles.
Cap Team Supervisor
Wal-Mart
05.2014 - 08.2016
- Controls inventory of all merchandise. Supervised and trained a team of 12 CAP team members.
- Efficiently tracked and maintained over 1 million dollars worth of merchandise.
- Unload all trucks in a timely manner. Trained on walking stacker, electric pallet jack, scissor lift, and forklift.
- Mentors and coach associates on knowledge of the job, company, and advancements.
- Provides excellent customer service and builds relationships.
- Assisted in boosting sales.
- Scheduled associates to ensure coverage.
- Supervise daily inventory operations.
- Helped drive sales and meet the sales target.
- Received frozen deliveries, batteries, store to store deliveries and site to store deliveries.
- Helped enforce the company’s loss and control prevention by implementing protocols within my associates.
- Pulled markdown information and ensured order of markdowns.
- Disposed and handled hazardous waste claims ex. batteries, oil, bleach, and light bulbs.
- Efficiently reduced the time of unloading freight trucks and optimized the unloading process.
Team Leader/Supervisor
U.S. Army
08.2010 - 04.2016
- Ensure all training plans and operations were current.
- Managed inventory of $20 million worth of equipment.
- Scheduling and maintaining a company roster.
- Organized travel and lodging for training and classes for the organization.
- Monitored all troop movements and correctly logged all entries.
- Create and detail PowerPoint slides for briefings for company meetings.
- Trained on security measures and protocols to ensure the implementation of troop safety.
- Served as a counselor and an advisor to all soldiers and provided resources for help.
Education
Bachelor's Degree - Business Administration
Colorado Technical University
Colorado Springs, CO09.2020
Skills
- Operations management
- Facility management
- Leadership
- Windows
- Finance management
- Management
- Event planning
Timeline
General Manager (GM)
Sodexo
12.2024 - 01.2026
EVS Operations Manager II
Sodexo
08.2021 - 12.2024
Parking Enforcement Officer
University of Mississippi
08.2018 - 07.2021
Cap Team Supervisor
Wal-Mart
05.2014 - 08.2016
Team Leader/Supervisor
U.S. Army
08.2010 - 04.2016
Bachelor's Degree - Business Administration
Colorado Technical University
Military Service
- Branch: United States Army
- Rank: Staff Sergeant - E-6
Awards
- 2025 Support Staff of the year for the University of Mississippi
- August 2025 employee of the month for student housing