Melvin Brock
Oxford,MS
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
15
15
years of professional experience
Work History
General Manager (GM)
Sodexo
Oxford, MS
12.2024 - 01.2026
- Managed all aspects of daily operations for Sodexo and coordinated with clients in Student housing to ensure cleanliness and quality of buildings.
- Maintained financial budgets to within 5% of forecasted budget and managed a budget of $3.4 million annually.
- Enhanced productivity of employees by implementing and enhancing daily duty sheets and training staff to be more efficient in daily tasks.
- Conducted meetings with clients and stakeholders to discuss operations, budgets, and timeframes for projects and quality cleaning of buildings.
- Worked effectively with Directors to conduct building inspections, submitting work orders, and identify opportunities for improvement.
- Served as first point of contact for vendors, clients, and guests.
- Maintained employee records in compliance with state, federal, and company laws.
- Assisted in benefits administration, including enrollment, changes, and employee inquiries.
- Managed full cycle recruitment, including job postings, candidate screening, interviewing and onboarding.
- Resolved employee concerns and conflicts while maintaining confidentiality and professionalism.
EVS Operations Manager II
Sodexo
Oxford, MS
08.2021 - 12.2024
- Managed a staff of 55 employees on a daily basis.
- Prepared reports for daily safety inspections and safety walks.
- Ensured that all buildings in the unit's area of operations are cleaned and sanitized to standards.
- Ensured that the level of customer service for both the clients and the students are always met.
- Maintained a professional relationship with clients, vendors, and contractors.
- Managed inventory of all products and equipment.
- Maintained safety protocols for employees and clients in accordance with OSHA regulations.
- Assisted in training employees on Sodexo’s processes and procedures.
Parking Enforcement Officer
University of Mississippi
University, MS
08.2018 - 07.2021
- Patrol an assigned area in a city vehicle or on foot, inspect for violations of meters and other parking violations, and issue traffic summons to violators.
- Assist the public by giving directions and answering questions based on knowledge of the University and surrounding areas.
- Report broken meters, missing signage and any situations which may be dangerous for follow-up by the appropriate department.
- Responsible for calling towing company to tow any illegally parked vehicles or booted/immobilized vehicles.
Cap Team Supervisor
Wal-Mart
Batesville, MS
05.2014 - 08.2016
- Controls inventory of all merchandise. Supervised and trained a team of 12 CAP team members.
- Efficiently tracked and maintained over 1 million dollars worth of merchandise.
- Unload all trucks in a timely manner. Trained on walking stacker, electric pallet jack, scissor lift, and forklift.
- Mentors and coach associates on knowledge of the job, company, and advancements.
- Provides excellent customer service and builds relationships.
- Assisted in boosting sales.
- Scheduled associates to ensure coverage.
- Supervise daily inventory operations.
- Helped drive sales and meet the sales target.
- Received frozen deliveries, batteries, store to store deliveries and site to store deliveries.
- Helped enforce the company’s loss and control prevention by implementing protocols within my associates.
- Pulled markdown information and ensured order of markdowns.
- Disposed and handled hazardous waste claims ex. batteries, oil, bleach, and light bulbs.
- Efficiently reduced the time of unloading freight trucks and optimized the unloading process.
Team Leader/Supervisor
U.S. Army
Fort Leonard Wood, MO
08.2010 - 04.2016
- Ensure all training plans and operations were current.
- Managed inventory of $20 million worth of equipment.
- Scheduling and maintaining a company roster.
- Organized travel and lodging for training and classes for the organization.
- Monitored all troop movements and correctly logged all entries.
- Create and detail PowerPoint slides for briefings for company meetings.
- Trained on security measures and protocols to ensure the implementation of troop safety.
- Served as a counselor and an advisor to all soldiers and provided resources for help.
Education
Bachelor's Degree - Business Administration
Colorado Technical University
Colorado Springs, CO09.2020
Skills
- Operations management
- Facility management
- Leadership
- Windows
- Finance management
- Management
- Event planning
Timeline
General Manager (GM)
Sodexo
12.2024 - 01.2026
EVS Operations Manager II
Sodexo
08.2021 - 12.2024
Parking Enforcement Officer
University of Mississippi
08.2018 - 07.2021
Cap Team Supervisor
Wal-Mart
05.2014 - 08.2016
Team Leader/Supervisor
U.S. Army
08.2010 - 04.2016
Bachelor's Degree - Business Administration
Colorado Technical University
Military Service
- Branch: United States Army
- Rank: Staff Sergeant - E-6
Awards
- 2025 Support Staff of the year for the University of Mississippi
- August 2025 employee of the month for student housing