Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melvin Celic

St Louis,MO

Summary

IT professional with solid background in providing technical support across various platforms. Highly skilled in diagnosing and resolving hardware and software issues, ensuring smooth IT operations. Known for strong collaborative skills and ability to adapt quickly to changing environments, fostering reliable and results-driven work ethic.

Overview

7
7
years of professional experience

Work History

PC Optimization

Freelance
12.2020 - 05.2023
  • Configured antivirus, firewall, and windows security settings.
  • Diagnosed and resolved performance issues on Windows 10/11 devices.
  • Optimized system startup processes, background services, and startup applications.
  • Removed bloatware, unnecessary apps, and malware using industry-standard tools.
  • Educated users on best practices for system performance and security.

IT Help Desk Technician

Freelance
12.2020 - 05.2023
  • Configured hardware, devices, and software to set up work stations for individuals.
  • Provided IT support to non-technical users through desk side support services.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues.
  • Provided exceptional customer service by consistently following up to ensure issues were fully resolved.

Landscape Worker

Family Business
04.2018 - Current
  • Maintained clean worksites throughout projects and kept tools organized.
  • Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service.

Education

Cybersecurity: CP - Cyber Security

Saint Louis Community College
St. Louis, MO
05-2026

High School Diploma -

Mehlville High School
St Louis, MO
05-2021

Skills

  • CISCO Network Security
  • Python, Unix/Linux, C#, & Java Coding Experience
  • Database Management SQL Experience
  • Software Installation/Software Configuration
  • IT Troubleshooting
  • Risk Assessment
  • Bi-Lingual (English & Bosnian)
  • Organization

Timeline

PC Optimization

Freelance
12.2020 - 05.2023

IT Help Desk Technician

Freelance
12.2020 - 05.2023

Landscape Worker

Family Business
04.2018 - Current

Cybersecurity: CP - Cyber Security

Saint Louis Community College

High School Diploma -

Mehlville High School

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