MELVIN COOPER JR.
Lauderhill
Summary
Hardworking and detail-oriented individual with expertise in troubleshooting and repairing technical equipment, ensuring operational efficiency. Strong knowledge of hardware and software systems, performing regular maintenance, and addressing technical issues promptly. Demonstrates methodical approach to tasks, ensuring quick completion with minimal errors. Equipped with solid work ethic and technical skills, ready to excel as Student Technician.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Operations Manager
Pelican's On The Beach Resturant
05.2023 - Current
- Analyzed customer feedback surveys to identify areas needing improvement in terms of product quality or service delivery.
- Oversaw the training of new employees on policies, procedures and systems.
- Liaised between kitchen staff and waitstaff ensuring smooth flow of orders from kitchen to tables.
- Provided customers with excellent service and resolved customer complaints.
- Organized and implemented special events and functions.
- Set prices and credit terms for goods and services, based on forecasts of customer demand.
Student Technician
VSU IT Tech Services
11.2022 - Current
- Provided technical support for students and faculty in a university environment, troubleshooting hardware and software issues.
- Managed multiple tasks concurrently while adhering to tight deadlines.
- Utilized problem-solving techniques to diagnose and resolve complex technical issues.
- Demonstrated strong communication skills when interacting with users to identify the source of problems and explain solutions.
- Conducted remote support sessions via phone or online chat platforms when necessary.
- Provided guidance and training on usage of computer systems and applications for end users.
IT Technician Assistant
Viva Fortuna Beach by Wyndham
05.2023 - 08.2023
- Supported other departments with their IT needs by providing advice or assistance when necessary.
- Provided technical support to end users regarding installation of hardware and software components.
- Resolved user account problems within Active Directory environment.
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software.
Assistant Secretary
Urban Renewal Commission Bahamas
05.2021 - 08.2021
- Developed and maintained effective filing systems for confidential documents and records.
- Communicated effectively with external contacts via phone calls, emails, or letters as needed.
- Assisted secretary with essential functions in absence of supervisors to maintain office functionality.
- Monitored progress of ongoing projects to ensure deadlines were met.
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs.
Education
Bachelor of Science - Computer Engineering
Virginia State University
Petersburg, VA05-2026
Skills
- Teamwork and collaboration
- Multitasking
- Attention to detail
- Adaptability and flexibility
- Time management abilities
- Professionalism
- Relationship building
- Microsoft Office Suite
Certification
- Microsoft Office Specialist: Excel Expert, Microsoft, 2019
- Microsoft Office Specialist: Word Expert, Microsoft, 2019
- Microsoft Office Specialist: PowerPoint Associate, Microsoft, 2019
Timeline
Assistant Restaurant Operations Manager
Pelican's On The Beach Resturant
05.2023 - Current
IT Technician Assistant
Viva Fortuna Beach by Wyndham
05.2023 - 08.2023
Student Technician
VSU IT Tech Services
11.2022 - Current
Assistant Secretary
Urban Renewal Commission Bahamas
05.2021 - 08.2021
Bachelor of Science - Computer Engineering
Virginia State University