Melvin Council Jr.
East Rochester,NY
Summary
Empathetic coach with good understanding of different cultures, perspectives and experiences. Eager to put leadership and problem-solving skills into practice. Personable and dedicated to helping mentees navigate difficult situations and resolve conflicts positively and constructively. Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
4
4
years of professional experience
Work History
Member Advocate
Big Brother Big Sister Program
2020.01 - Current
- Developed strong relationships with members, fostering trust and loyalty to the organization.
- Worked closely with other departments as needed to resolve cross-functional matters impacting members'' experiences positively.
- Provided valuable input during strategic planning sessions aimed at enhancing the overall member experience within the organization.
- Leveraged strong problem-solving skills to address complex member issues efficiently and effectively.
- Managed escalated cases effectively, working closely with supervisors to ensure successful outcomes for all parties involved.
Education
Business Management
Wagner College
Staten Island, NYAssociate of Arts -
Monroe College
New Rochelle, NY05.2023
Skills
Cross-cultural communication
Assertiveness
Problem-Solving
Team Leadership
Multitasking and Organization
Team Collaboration
Time Management
Collaboration and Teamwork
Adaptable and Flexible
Timeline
Member Advocate
Big Brother Big Sister Program
2020.01 - Current
Business Management
Wagner College
Associate of Arts -
Monroe College
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