María Cristina Mercedes
Brockton,USA
Summary
Experienced with assisting members in service-related inquiries and issues. Utilizes effective communication to provide resolutions and support. Track record of demonstrating empathy and maintaining member satisfaction.
Overview
4
4
years of professional experience
Work History
Member Advocate
Point32health
CANTON, MA
03.2026 - 05.2026
- Delivered exceptional customer service by addressing member inquiries and resolving issues effectively.
- Educated members on healthcare plans, benefits, and services to optimize utilization.
- Collaborated with cross-functional teams to enhance member experience and streamline processes.
- Analyzed member feedback to identify trends and recommend improvements to services.
Patient Service Representative
Revere Healthcare
Brockton, MA
08.2024 - 12.2025
- Scheduled appointments, verified insurance, and upheld patient confidentiality to enhance patient experience.
- Delivered excellent customer service, promptly addressing patient questions and concerns to foster trust and satisfaction.
- Provided administrative and front-desk support, ensuring smooth operations in a busy healthcare environment.
Patient Service Representative
Steward Medical Group
Brockton, MA
08.2024 - 11.2024
- Coordinated patient intake, data entry, and appointment scheduling to streamline operations using EHR systems.
- Assisted patients with billing and insurance inquiries.
- Ensured HIPAA compliance and maintained accurate patient records.
Customer Service Representative
Apothecare Pharmacies
Brockton, MA
06.2023 - 03.2024
- Handled inbound and outbound calls to assist patients and healthcare providers with their inquiries.
- Processed prescriptions and coordinated deliveries while resolving issues to ensure patient satisfaction.
- Entered and maintained accurate customer information in pharmacy database to support efficient operations.
Data Entry / Customer Service
Complete Labor and Staffing
Brockton, MA
03.2022 - 09.2022
- Compiled and sorted data for computer entry, validating information for accuracy.
- Responded to customer inquiries via phone and email, resolving issues promptly.
- Prepared order sheets, invoices, and statements for payments due.
- Maintained databases and performed data verification, record retrieval, and reporting.
Education
High School Diploma -
DOM REP
SANTIAGO, DOM REPSkills
- Data Entry
- Problem Solving
- Cross-cultural communication
- Assertiveness
- Problem-solving
- Conflict resolution
- Healthcare & Patient Services
- Customer Service & Communication
Languages
Spanish Expert
English Fluent
Timeline
Member Advocate
Point32health
03.2026 - 05.2026
Patient Service Representative
Revere Healthcare
08.2024 - 12.2025
Patient Service Representative
Steward Medical Group
08.2024 - 11.2024
Customer Service Representative
Apothecare Pharmacies
06.2023 - 03.2024
Data Entry / Customer Service
Complete Labor and Staffing
03.2022 - 09.2022
High School Diploma -
DOM REP