MELVIN D. SMITH
Overview
24
24
years of professional experience
Work History
Sales Representative
Us Jaclean
Marion, IN
08.2022 - Current
- Engaged customers to assess needs and recommend tailored product solutions.
- Managed product demonstrations to effectively highlight features and benefits.
- Identified cross-selling opportunities to enhance revenue streams.
- Negotiated pricing contracts with customers to maximize profitability.
- Processed customer orders with accuracy to ensure timely delivery.
- Answered inquiries from prospective customers about product features and services.
- Identified cross-selling opportunities that contributed to increased revenue.
- Negotiated pricing contracts with customers to secure favorable terms and enhance overall profitability.
Service Technician
ADT Security
Atlanta, Georgia
09.2020 - 06.2022
- Diagnosed technical issues with security devices, providing timely solutions.
- Conducted routine maintenance on alarm systems, enhancing reliability and performance.
- Installed security systems in residential and commercial properties, ensuring compliance with safety standards.
- Performed onsite repairs of equipment at customer locations, ensuring customer satisfaction through high service quality.
General Manager
Captain D's Seafood
Atlanta, GA
10.2018 - 03.2020
- Managed daily restaurant operations, including staff scheduling and inventory control.
- Conducted training sessions for new employees on customer service practices and food safety standards. in customer service and food safety standards to enhance service quality.
- Trained new employees on customer service and food safety standards.
- Implemented health and safety protocols to ensure compliance with regulations.
- Conducted regular staff meetings to communicate updates and expectations effectively.
- Prepared employee schedules to align staffing with peak periods, ensuring optimal service delivery.
Sales Representative
Empire Today Flooring
Atlanta, GA
01.2015 - 09.2018
- Achieved million-dollar sales recognition for three consecutive years.
- Engaged customers to identify needs and recommend tailored flooring solutions, enhancing customer satisfaction.
- Qualified customers for financing options, facilitating smoother purchasing experience and expanding sales opportunities.
- Generated commercial accounts through strategic business-to-business prospecting, contributing to revenue growth.
- Generated commercial accounts through targeted business-to-business prospecting.
General Manager
Bojangles' Famous Chicken 'n Biscuits
Atlanta, GA
03.2013 - 01.2016
- Trained employees on policies and procedures, improving adherence and operational efficiency.
- Managed inventory levels and implemented corrective action plans to reduce costs.
- Created staff schedules and monitored payroll within budget constraints.
- Coordinated employee training activities to ensure adherence to company policies.
- Ensured compliance with local health regulations regarding food safety standards.
Food Service Director
Aramark Correctional Services
Michigan City, IN
01.2010 - 01.2013
- Coordinate and process the ordering, receiving, storing, preparing and serving of food and related products
- Executed daily menus at specified location
- Supervise unit personnel regarding production, merchandising, quality and cost control
- Oversee labor scheduling, staffing and employee training
- Conducted inventory and records management audits to ensure compliance with ARAMARK, government, and accrediting agency standards
Managing Partner/ General Manager - Popeyes Chicken
NFD
Indianapolis, IN
01.2003 - 01.2011
- Oversaw financial performance of 4 locations, ensuring profitability and operational sustainability.
- Recruited and onboarded management teams at multiple locations.
- Monitored stores for compliance with company standards, and inventory controls.
- Prepare and distribute payroll for up to 200 employees.
Skills
- Kitchen oversight and purchasing control
- Inventory control
- Vendor management
- Delegating assignments and tasks
- Food plating and presentation
- Pre-shift walk-through
- Purchasing and cost control
- Labor and food cost control
- Staff scheduling
- Health and safety compliance
- Kitchen equipment operation and maintenance
- Sanitation standards
Summary Of Qualifications
Management and Sales Professional with strong skills in Operations Management, Inside and Outside Sales, Profit & Loss Responsibility, Hiring & Motivating Staff members, Developing and Implementing Training Programs, Increasing Customer Satisfaction., Proven leadership/managerial abilities (able to motivate personnel to reach desired objectives), Excellent communication/interpersonal skills (able to develop positive relationships with customers and employees), Highly skilled at problem identification/problem resolution, Results-oriented
Military
- Served United States Army
- Honorable Discharged
- Gulf War veteran
- Food Service Specialist
Timeline
Sales Representative
Us Jaclean
08.2022 - Current
Service Technician
ADT Security
09.2020 - 06.2022
General Manager
Captain D's Seafood
10.2018 - 03.2020
Sales Representative
Empire Today Flooring
01.2015 - 09.2018
General Manager
Bojangles' Famous Chicken 'n Biscuits
03.2013 - 01.2016
Food Service Director
Aramark Correctional Services
01.2010 - 01.2013
Managing Partner/ General Manager - Popeyes Chicken
NFD
01.2003 - 01.2011