Melvin Herrera
Summary
I am Melvin Herrera, an energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates a consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
3
3
years of professional experience
Work History
Game Attendant/Operator/Front Desk Agent
FunDimension
2129 NW 1st Ct, Miami, FL 33127
01.2024 - Current
- Keep facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
Team Member
McDonald's
10775 NW 27th Ave Miami , FL 33167
09.2023 - 12.2023
- Maintained productive, efficient approach to all tasks.
- Took orders at an effective rate,
- Handled money.
Patient Access Representative
Sylvester Comprehensive Cancer Center
1475 NW 12th Ave, Miami, FL 33136
09.2022 - 09.2023
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Sales Associate
Simon's Sportswear
1186 NW 54th St Miami, FL 33127
04.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Member
McDonald's
9850 SW 8th St, Miami, FL 33174
07.2021 - 11.2021
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Handled Money.
Team Member
Pizza Hut
2101 NW 17th Ave Miami, FL 33142
03.2021 - 06.2021
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Handled Money.
Education
High School Diploma -
Miami Jackson Senior High School
Miami, FL06.2023
Skills
- Bilingual
- Strong Work Ethic
- Patience and understanding
- Reliability and punctuality
- Teamwork
- Strong Communication
- Problem-Solving
- Customer Service
- Organization
- Respectful
- Computer skills with multiple applications and softwares
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Game Attendant/Operator/Front Desk Agent
FunDimension
01.2024 - Current
Team Member
McDonald's
09.2023 - 12.2023
Patient Access Representative
Sylvester Comprehensive Cancer Center
09.2022 - 09.2023
Sales Associate
Simon's Sportswear
04.2022 - 08.2022
Team Member
McDonald's
07.2021 - 11.2021
Team Member
Pizza Hut
03.2021 - 06.2021
High School Diploma -
Miami Jackson Senior High School