Summary
Overview
Work History
Education
Skills
References
Accomplishments
Certification
Timeline
Generic

Melvin Lucas

Baltimore,MD

Summary

Dynamic Ramp Supervisor at Southwest Airlines with a proven track record in enhancing operational efficiency and ensuring safety compliance. A skilled mentor and natural leader, I excel in motivating teams and fostering strong relationships, driving success in high-pressure environments. Committed to delivering exceptional customer service while implementing strategic process improvements.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Ramp Supervisor

Southwest Airlines
Baltimore, MD
07.2018 - Current
  • Supervised aircraft loading and unloading operations for efficient turnaround times.
  • Coordinated team schedules to ensure adequate staffing during peak hours.
  • Trained new ramp agents on equipment usage and safety protocols.
  • Implemented process improvements to enhance operational efficiency on the ramp.
  • Provided guidance and support to staff members when needed in order to maintain a safe working environment.
  • Managed shift schedules for ramp staff members including breaks and meal times.
  • Directed and supervised ramp agents to ensure compliance with safety standards, policies and procedures.
  • Trained new employees in all aspects of airport operations including baggage handling, cargo loading and unloading, aircraft marshalling, de-icing and fueling.

Master Barber

The Finishing Touch
Baltimore, Maryland
03.2002 - Current
  • Provide grooming services to clients to assist in maintaining a neat and clean professional appearance.
  • Maintained high standards of excellent customer service.
  • Served as the manager for the barber shop including opening and closing the shop, providing products to the clients for purchase and overseeing apprentice
  • Consulted with clients to assess personal preferences and unique needs.
  • Oversaw all business operations and made strategic decisions.
  • Provided expert barbering services, including haircuts, shaves, and styling for clients.
  • Maintained cleanliness and organization of workstations to ensure a welcoming environment.
  • Consulted with clients to determine desired styles and grooming needs effectively.
  • Educated clients on hair care products and grooming routines for optimal results.
  • Developed relationships with clients to ensure repeat business opportunities.
  • Monitored inventory levels of supplies needed for barber shop operations.

Ramp Agent

Southwest Airlines
Baltimore, Maryland
07.2015 - 07.2018
  • Push back trainer
  • Positioned and pushed aircraft from remote locations of the airport to designated areas for operation.
  • Working with on the job training supervisor on training all agents on new human remains carts
  • Worked with on the job training supervisor on training all agents on Powerstow belt loaders
  • Induct BWI station tours
  • Conducted people department interviews for Southwest airlines.

  • Loaded and unloaded baggage from aircraft with precision and care.
  • Operated ground support equipment efficiently during aircraft servicing.
  • Ensured compliance with safety protocols during ramp operations consistently.
  • Assisted team members in resolving issues related to baggage handling promptly.
  • Monitored weather conditions to ensure safe ramp operations continuously.
  • Trained new staff on ramp procedures and safety measures diligently.
  • Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
  • Organized baggage carts for loading onto planes accurately according to airline specifications.

Tire Technician

National Tire and Battery
Baltimore, Maryland
03.2000 - 02.2002
  • Tested experimental and sample production tires to determine strength, wearability and cause of failure.
  • Recorded test results and prepared graphs to compare test results.
  • Operated and maintained a wide variety of test equipment to evaluate tire uniformity, quality and durability.
  • Tested, removed and installed new and bad automobile batteries.

Education

Psychology

Southern New Hampshire University
Currently attending

High School Diploma -

Northwestern High School
1999

Skills

  • natural leader
  • Energetic and enthusiastic
  • Skilled mentor
  • Calm under pressure
  • Highly dependable
  • Fast learner
  • Customer service
  • Safety compliance
  • Employee motivation
  • Goal oriented
  • Relationship building

References

References:Available upon request

Accomplishments

  • Named “Most Valuable Player” in November 2017 .

Certification

  • Star Quest certified

Timeline

Ramp Supervisor

Southwest Airlines
07.2018 - Current

Ramp Agent

Southwest Airlines
07.2015 - 07.2018

Master Barber

The Finishing Touch
03.2002 - Current

Tire Technician

National Tire and Battery
03.2000 - 02.2002

Psychology

Southern New Hampshire University

High School Diploma -

Northwestern High School

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Melvin Lucas