Summary
Overview
Work History
Education
Skills
Timeline
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Mark Staine

Mark Staine

Chicago,IL

Summary

Dynamic leader with extensive experience at Southwest Airline O'Hare, adept in ramp supervision and operations. Excelled in personnel supervision and critical thinking, ensuring team compliance and on-time flight performance. Demonstrated exceptional communication skills and a commitment to safety and efficiency in high-pressure environments. Proven track record in improving operational workflows and team collaboration.

Overview

3
3
years of professional experience

Work History

Ramp Supervisor

Southwest Airline O'Hare
Chicago, IL
02.2023 - Current
  • Hold daily shift briefings to communicate pertinent information e.g., daily flight activity, irregular
  • Monitor the teams' activities through visual inspections, quality assurance, and compliance checks
  • Confer with management on workers performance appraisals and/or disciplinary actions
  • Ensure ramp agents are in compliance with uniform, appearance and personal protective
  • Adhere to company attendance, punctuality, and meal and rest break requirements
  • Demonstrate knowledge of proper ramp usage, safety, security
  • Communicate efficiently with upper management, agents and flight crews
  • Work in conjunction with other departments to ensure on-time performance of flights
  • Ensure inbound and outbound shipments are accurate and free of damage
  • Starts up the APU (auxiliary power unit) to prime the other jet engines on the aircraft as well instrumentation, from the cockpit in preparation for departure

Ramp Agent

Southwest Airline O'Hare
Chicago, IL
03.2022 - 02.2023
  • Directing, assisting and parking all arriving, departing and towed aircraft in accordance with safety policy and procedures
  • Performing wing walker duties to protect the aircraft wing from equipment in the path of pushback and maintaining visual contact with the pushback driver to alert the driver of any danger
  • Lifting, loading/unloading, sorting and transferring passenger baggage, airmail, freight and company material in and out of aircraft bins, belt loader or baggage carts in a safe manner and within specific time constraints
  • Reading and verifying the city and flight number for every bag to ensure correct loading of customer bags
  • Scanning and loading carts for the ramp agents to pick up and unload planes
  • Working outdoors in all types of weather conditions, and around loud aircraft and machinery
  • Flagged and marshaled planes on and off of the ramp using glow sticks, checked in passengers, handled baggage and filed flight load reports
  • Safely lifted, loaded, unloaded, and transported the baggages, mail, and cargo to and from aircraft

Education

Associate of Arts - Automotive Technology

ATI
Fort Lauderdale, FL
07-2011

Some College (No Degree) - Machine Shop Technology

Oakton Community College
Des Plaines, IL
05-2004

High School Diploma -

Belize Technology College
Belize
06-1985

Skills

  • Team Leader
  • Self-motivated
  • Time Management
  • Work Ethics
  • Team player
  • Communication Skills
  • Load planning
  • Personnel supervision
  • Task delegation
  • Ramp service
  • Schedule coordination
  • Baggage handling
  • Ground operations
  • Airside safety
  • Airport security
  • Customer Service
  • Flexible
  • Leadership
  • Critical Thinking
  • Working Collaboration
  • Station MX Audit

Timeline

Ramp Supervisor

Southwest Airline O'Hare
02.2023 - Current

Ramp Agent

Southwest Airline O'Hare
03.2022 - 02.2023

Associate of Arts - Automotive Technology

ATI

Some College (No Degree) - Machine Shop Technology

Oakton Community College

High School Diploma -

Belize Technology College

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Mark Staine