Melvin Martinez
Mandaluyong City,Philippines
Summary
Experienced NOC Engineer with proven skills in system security, Network and troubleshooting In-dept understanding of IT systems and networks, working in tracking and documenting daily task, issues and communicate with the rest of the team. communication to customers or internal group to report and resolve the network issues or others.
Overview
15
15
years of professional experience
1
1
Certification
Work History
NOC Engineer
Carparts.com
03.2024 - Current
- • Act as a Tier 2 support and escalation point for various production related
- Issues.
- • Served as the primary point of contact for internal teams regarding incidents,
- • Monitored production deployment changes, website performance, real user
- • Escalated software bugs or feature enhancements to development and product
- • Researched opportunities to develop web operational tools that would help to
- • Worked with other teams to analyze & resolve production issues, including
- • Provided an effective and efficient response to all emails, phones, chats and portal Requestsests for technical support.
- • Troubleshooted and provided recommended workarounds/fixes to problems.
- • Identified and reported of breaches and incidents appropriately and with pace.
- • Monitored corporate systems and application across the following areas:
- * Web application and infra monitoring using New Relic, Elastic.
- * Traffic monitoring and proactive mitigation of bad e-com traffic using Akamai.
- * Calibration of monitoring thresholds and notifications.
- * SSL certificates renewal.
- * Monitoring of data center infrastructure systems and applications.
- * Monitoring of corporate network.
- *HTTP/HTTPS traffic streams, DNS management, WAF & Bot ManageConcepts>Conceptsepts with CDN Asch Asi>as Akamai.
- • Part of on-call rotation for 24x7 operation.
NOC Enginner
Cashalo
08.2019 - 10.2023
- Managed network performance and implemented changes to improve efficiency.
- Maintained hardware and software for networks and assisted in installation and upgrade of servers.
- Monitored, analyzed and reconfigured network environments to accommodate future scalability and improve performance.
- L1 Support for Cloud Services, Creating Account, instance, Group Policy and Site to Site VPN
- Work on another task and assignments as required.
- Documenting incidents and making regular reports of incidents.
Sr. Infrastructure Support Specialist
Ingram Micro
03.2017 - 09.2019
- Monitor Ingram Micro's global IT infrastructure and applications
- Facilitate health checks and hyper care call
- Provide level 2 support for daily batch job runs
- Troubleshoot and resolve batch, systems and network operations incidents within SLA
- Perform incident management and escalation to the respective technology towers.
- Represent the operations center during high/critical incident calls.
- Drive triage and resolution of operations-initiated incidents
- Ensure shift operations are running according to process and tasks are accomplished per schedule
- Document processes and ensure standards are being implemented
- Plan, perform and test simple to complex operations changes according to Ingram Micro process
- Coordinate critical infrastructure maintenance activities and service restoration efforts.
Batch and NOC Administrator
Kforce Global Solutions, Inc
06.2016 - 12.2016
- 1st level Support to Data Center Operations (Servers and Network Devices).
- Provide Escalation to IT Operation in Kforce using the Orion Solarwinds Appliance, Fusion Reactor and Create ticket from Heat ticketing tools.
- Monitor, Support and Resolve all Batch file then escalate to concern team using Cisco Tidal Web Client and People Soft.
Satcom/NOC Support
Start Cruises
07.2010 - 06.2016
- Support, maintain and manage IT Operation in Star Cruises
- Provide support to maritime IT operation specifically Agilis software, iMonitor, NMS server” (Ship Video, VOIP and DATA) via Satellite Connection.
- Monitor MPLS line. Use Cacti and Nagios tools to monitor IT infrastructure.
Education
Associate in Network Telecommunication Technology -
AMA
2010
Skills
- Equipment diagnostics
- Network operations (NOC)
- Configuring L2 and L3 Switch
- Routing and Switching
- Monitoring tools (Cacti,Nagios,SolarWinds,AppDynamics,Grafana, Zabbix)
- Technical Documentation and Reporting
- Virtual and Cloud Technologies
- System and Network Technologies
- Hardware and Software Monitoring
- SNMP Monitoring
- Network Infrastructure Support
- Knowledge on Basic Python
- New Relic Monitoring
- Akamai
- Blue Triangle
Certification
- Cisco Certified Network Associate
- Basic python fundamentals
- NSE 1 and 2 Network Security Associate
References
Sean Santoloma - Team Lead, NOC Team
Cashalo
19th Floor Exxa Tower, Bridgetowne West, C5 Road, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, PH 1110
Mobile Number: +639478932263
Sheryl Ponferrada IOC Shift Lead IOC Department
Ingram Micro Philippines BPO LLC 4th Floor Upper McKinley Rd, Taguig, 1630 Metro Manila Mobile no: 0998557165
Robert Serrano - Technical Manager
9th Floor, Milestone @ Fifth Avenue, Lot 2 Blk 16, 5th Avenue Bonifacio Global City, Taguig, Philippines 1634
Mobile Number: +63 (917) 5546331
Timeline
NOC Engineer
Carparts.com
03.2024 - Current
NOC Enginner
Cashalo
08.2019 - 10.2023
Sr. Infrastructure Support Specialist
Ingram Micro
03.2017 - 09.2019
Batch and NOC Administrator
Kforce Global Solutions, Inc
06.2016 - 12.2016
Satcom/NOC Support
Start Cruises
07.2010 - 06.2016
Associate in Network Telecommunication Technology -
AMA
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