Michelle Serna

Experienced Telecommunications and Network Operations Engineer in Wavelength Services with over two decades of expertise supporting fiber optic, telecom, and large-scale network infrastructures. I specialize in real-time network monitoring, remote troubleshooting, circuit provisioning, and customer support across diverse platforms, including DWDM, SONET, and advanced optical systems. Throughout my career at Lumen (formerly CenturyLink) and now at EZEE Fiber, I have successfully managed critical network operations in fast-paced environments, leading incident management efforts and collaborating with field teams to ensure seamless service delivery. I am passionate about maintaining network reliability, improving operational processes, and supporting customer success. I am highly proficient with tools such as SolarWinds, GUI/CLI network interfaces, and optical equipment from Ciena and Coriant. I bring strong skills in troubleshooting, statistical analysis, and cross-team communication, and I'm always eager to learn new technologies and drive continuous improvements. Now based in Houston, TX, I’m excited to continue growing my career in telecommunications and network engineering, contributing my skills to companies that value service excellence, innovation, and teamwork.