Melvin Mondero
Middlesex,NJ
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
25
25
years of professional experience
Work History
LOCAL MANAGER - Network Operations
VERIZON COMMUNICATIONS
12.2018 - Current
- Meet and exceed company provided metrics for my team
- Maintaining safety protocols and ensuring all customer expectations are met and exceeded
- Removing any hurdles that may prevent providing all products to our customers
- Cultivated and exemplified a Verizon 2.0 culture that encouraged teams to perform and exceed technician's set goals
- Covered for next level leadership
- Developing technicians and assisting in personal growth through the BYOB Program
- Project initiative teams to improve SSDAC CDD, E911 process, Air Dryer removal, Network Transformation, Safety.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Collaborated with upper management to establish goals and objectives aligned with the company''s mission and vision statements.
- Developed strong relationships with local businesses, fostering partnerships and collaboration opportunities.
- Maintained a safe work environment by enforcing safety guidelines and addressing potential hazards promptly.
- Conducted performance evaluations, providing constructive feedback to support employee growth and development.
FACILITIES TECHNICIAN
VERIZON COMMUNICATIONS
12.1998 - 12.2018
- Utilize expert knowledge of communication systems to install state-of-the-art fiber optics technology for digital voice, data, video
- Utilize expert knowledge of communication systems and tools to establish Verizon home service installations
- Met and exceeded all root metrics including arrival, completion and repeater goals.
Education
Some College (No Degree) -
MIDDLESEX COUNTY COLLEGE
Edison, NJSkills
- Proficient in all Microsoft, and Google suite programs, Zoom, Google meets, Blue Jeans, Cisco Jabber, Slack, Omega, Opitx, Canvas, VBuild, VRepair, EHS, Noqi, Sabit, Manager Central Project Management
- Multi-leveled communication skill set
- Troubleshoot and foster partnerships across teams to provide resolutions to all issues While cultivating an exceptional experience for every customer
- Cultural Awareness
- Customer Service
- Team building
- Public Speaking
- Troubleshooted and fostered partnerships across teams to provide resolutions to all issues While cultivating an exceptional experience for every customer
Volunteer Experience
- Spotlight Award for Innovation (Greenfield Project)
- Spotlight Award for Leadership (Safety/ Presenting NNJ Business Review)
- Spotlight Award for Quality/Process (Hpd Contest, Best in Class)
- SpotLight Award for Leadership (Covering AOM for Hudson)
- Spotlight Award for Leadership (Achieving 100% 1st Qtr Pulse Survey)
- Spotlight Award for Leadership (Achieving Best in Class 1st Qtr 2022)
- Spotlight Award for Leadership (NNJ safety SPOC for 2022)
- Spotlight Award for Leadership (100% 2nd Qtr Pulse Survey)
- Spotlight Award for Leadership (Driving a positive culture Q1 Pulse)
- Northern New Jersey Safety Coordinator
- Collaboration with Engineering to complete the following:
- Network expanding building conversions for Jersey City
- Process to mainstream 5G implementation and maintenance procedure
- Combined sales and engineering partnership to expand service obtainability to more customers while utilizing detailed planning to maximize resources and increase sales opportunities
Timeline
LOCAL MANAGER - Network Operations
VERIZON COMMUNICATIONS
12.2018 - Current
FACILITIES TECHNICIAN
VERIZON COMMUNICATIONS
12.1998 - 12.2018
Some College (No Degree) -
MIDDLESEX COUNTY COLLEGE