Melvin Paul Jones
Bellair Bluffs,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Lead Customer Service Technical Support
Spectrum
07.2023 - Current
- A part of the ECAF team, High Touch, Own The Moment, UCM ,and SCI tickets.
- Assisting Customers with Internet, Home Phone, Video, billing, and general questions.
- Problem solving/troubleshooting customer equipment and services.
- Mentoring peers.
- Multitasking at a consistent high level
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Shift Supervisor
Starbucks
08.2021 - 07.2023
- Maintaining store cleanliness, managing, overseeing, and training new and existing employees.
- Managing inventory.
- Opening/closing procedures of the store.
- Handling all cash deposits of the business.
- Real time problem solving.
- Increased sales 35%.
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Apprentice
Fresh Grocer
10.2019 - 05.2021
- Serving and assisting customers.
- Managing supply needs for the department inventory management.
- Crossed trained multiple departments including Meat department, Grocery, Seafood, and front end.
Package Handler
UPS
11.2018 - 10.2019
- Consistently delivered packages in a timely manner.
- Maintained a friendly and courteous demeanor with customers.
- Received award and recognition for 100% package deliveries with 0% lost packages.
Shift Supervisor
Starbucks
09.2012 - 10.2018
- Maintaining store cleanliness, managing, overseeing, and training new and existing employees.
- Managing inventory.
- Opening/closing procedures of the store.
- Handling all cash deposits of the business.
- Real time problem solving.
- Increased sales 35%.
Education
High School Diploma - Accounting and Business Management
Hudson County Community College
The Bronx, NY06.2010
Accounting and Business Management
College of Mount Saint Vincent
06.2007
High school diploma - undefined
St. Raymond’s Highschool for Boys
06.2006
Skills
- Multitasking
- Time Management
- Expertise in analyzing and problem solving
- Extremely flexible to meet and exceed company expectations
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
Accomplishments
- 2025 Q1 Quarterly Excellence Award.
- Nominated for Q1-Q4. Q2 Silver Award.
- Bronze Award Winner June and September 2025.
- Finished first in my training class, promoted in my role immediately after completing training and bridge program in the IVR role.
- Top 1% performance in call center Completed first class video convergence.
- One of my calls was used for training across all call centers for being the perfect customer experience.
- Received consistent recognition from within the organization.
- In the shift Supervisor role, Lead projects to promote and establish new products, services, and company policies.
Timeline
Lead Customer Service Technical Support
Spectrum
07.2023 - Current
Shift Supervisor
Starbucks
08.2021 - 07.2023
Apprentice
Fresh Grocer
10.2019 - 05.2021
Package Handler
UPS
11.2018 - 10.2019
Shift Supervisor
Starbucks
09.2012 - 10.2018
High school diploma - undefined
St. Raymond’s Highschool for Boys
High School Diploma - Accounting and Business Management
Hudson County Community College
Accounting and Business Management
College of Mount Saint Vincent
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