Melvin Rhoads
Lake Hiawatha,NJ
Summary
Over 8 years of experience as delivery person working with small to large companies. Complies with medical delivery specifications. Promotes sharp communication and time management skills. Works hard to meet or exceed employer and customer expectations. Interacts well with team and shares advice and tips. Embraces shifting schedules and delivery routes. Always handles frustrated customers with professionalism and positive attitude. Pursuing similar position where focus and dedication are highly sought.
Overview
54
54
years of professional experience
Work History
Courier
Centers Lab
05.2015 - 11.2023
- Collected medical specimens from multiple doctors' offices, laboratories, and nursing homes.
- Delivered phlebotomy equipment and tools to labs.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely specimen collections and professional communication with destination laboratories.
- Followed company policies and procedures during shift.
- Verified package information to check for accuracy and completeness.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Maximized efficiency by coordinating schedules with dispatchers to minimize downtime between assignments.
- Managed inventory at distribution centers, contributing to organized operations and smooth workflows.
- Adhered to all traffic laws while operating company vehicles for safe transportation of the specimens.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
Service Technician
ADT Security
03.1970 - 08.2013
- Inspected, diagnosed, and troubleshot problems, repairing, and restoring security equipment (electrical and mechanical systems) to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Custodian/Maintenance Technician
KLEEN-X MAINTENACE SERVICES
05.2004 - 06.2006
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
Education
No Degree - Electronics
County College of Morris
1971
High School Diploma -
Passaic Valley Regional High School
06.1967
Skills
- Package handling
- Working Independently
- Attention to Detail
- HIPAA Compliance
- Relationship building and rapport
- Time Sensitive Deliveries
- Package pickup and delivery
- Valid Driver's License
- Excellent driving skills
- Vehicle Maintenance
- GPS and route planning
Timeline
Courier
Centers Lab
05.2015 - 11.2023
Custodian/Maintenance Technician
KLEEN-X MAINTENACE SERVICES
05.2004 - 06.2006
Service Technician
ADT Security
03.1970 - 08.2013
No Degree - Electronics
County College of Morris
High School Diploma -
Passaic Valley Regional High School
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