Wayne Smith
FedEx
Lady Lake
1
Certification
35
years of professional experience
Results-driven professional with a clean driving record and exceptional customer service skills, honed at FedEx. Proven ability to optimize delivery routes and enhance client satisfaction through effective communication and problem-solving. Recognized for maintaining high standards in package handling and logistics, ensuring timely and accurate deliveries.
Work History
Courier
27 Years 5 Months- Delivered packages efficiently and accurately within designated timeframes.
- Maintained vehicle cleanliness and operational readiness through routine inspections.
- Navigated routes effectively using GPS systems to optimize delivery times.
- Provided exceptional customer service during pickups and deliveries, resolving issues promptly.
- Collaborated with team members to streamline package sorting and handling processes.
- Documented delivery information accurately for tracking and accountability purposes.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Utilized GPS navigation systems to navigate faster routes.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Contacted customers to confirm delivery details and locations.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Followed safety procedures and regulations to protect packages and vehicles.
- Obtained signatures for delivery documents and packages.
- Communicated with dispatch and customers for accurate delivery information.
- Delivered packages to customer doorsteps and business offices.
- Handled sensitive packages with care, ensuring they arrived in perfect condition.
- Leveraged local knowledge to navigate efficiently, even in challenging weather conditions.
- Enhanced customer satisfaction by delivering packages promptly and accurately.
- Achieved high customer feedback scores, demonstrating exceptional interpersonal skills during deliveries.
- Supported team members during peak times, demonstrating strong teamwork and flexibility.
- Increased delivery capacity by organizing packages effectively in vehicle.
- Ensured compliance with transportation regulations, maintaining clean driving record.
- Maintained high level of service for emergency deliveries, ensuring critical packages reached their destinations on time.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Escalated issues to supervisor for immediate remediation.
- Tracked delivery status and updated customers for expected delivery time.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
Busser
4 Years 11 Months- Collaborated with kitchen staff to ensure timely and efficient food service.
- Maintained cleanliness and organization of dining areas for optimal guest experience.
- Assisted servers by delivering dishes and refilling beverages promptly.
- Trained new bussers on proper cleaning techniques and service protocols.
- Streamlined workflow between front-of-house and back-of-house operations for improved efficiency.
- Enhanced guest satisfaction by addressing concerns swiftly and professionally.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Supported team members with additional tasks, promoting a positive work environment.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
- Maintained well-stocked and organized busser station, ensuring quick access to cleaning supplies and tableware.
- Maintained welcoming restaurant atmosphere, contributing to positive customer experiences by keeping dining area neat.
- Contributed to safety and cleanliness, meticulously sanitizing tables and chairs according to health guidelines.
- Reduced wait times for seating, efficiently managing flow of guests during peak hours.
Arcade Attendant
3 Years 4 Months- Operated and maintained arcade games, ensuring optimal performance and customer satisfaction.
- Assisted customers with game selection and provided guidance on gameplay mechanics.
- Monitored inventory levels of tokens, prizes, and supplies to maintain operational efficiency.
- Implemented safety protocols to ensure a clean and hazard-free environment for guests.
- Resolved customer inquiries and complaints promptly, enhancing overall guest experience.
- Conducted regular inspections of equipment to identify maintenance needs and prevent downtime.
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
Education
- Engineering
High School Diploma
Skills
Working independently
Attention to detail
Problem-solving
Customer service
Time management
Excellent driving skills
Package handling
Clean driving record
Valid Driver's license
Decision-making
GPS and route planning
Route planning
Relationship building and rapport
Time sensitive deliveries
Heavy lifting
Package pickup and delivery
Attention to confidentiality
Logistics and transportation
Delivery management
Loading and unloading
Package delivery and Pick-up
Document management
Handheld scanning devices
Smartphone usage
Sorting
Deadline adherence
Item tracking
GPS technology
Licensed driver in state
Written communication
Delivery documentation
Vehicle maintenance
Dispatch collaboration
Weather preparedness
Customer feedback handling
Coordinating efficient routes
Multitasking Abilities
Vehicle loading
Delivery transport
Delivery payment collection
Vehicle and bike deliveries
Safety protocols
Defensive driving
Map reading
Physical stamina
Route optimization
Delivery scheduling
Efficient navigation
Certification
Cdl license
Timeline
Courier
FedEx
01.1999 - CurrentRead More
Busser
Mission Inn Golf and Tennis Resort
01.1994 - 12.1998Read More
Arcade Attendant
Tilt
01.1991 - 05.1994Read More
Lake Sumter Community College
from Engineering
Read More
Jamaica High
High School Diploma
Read More