MELVIS CHRISTOPHER
Pembroke Pines,FL
Summary
Strong Administrative background. Team player and goal oriented. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Bilingual Customer Service Representative
Conduent
Remote
01.2024 - Current
- Provided bilingual support to diverse customer inquiries, ensuring clear communication across language barriers.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Utilized CRM software to track interactions and streamline service processes for improved efficiency.
- Efficiently handle appointment settings to accommodate client scheduling requirements.
Mortage Coordinator
LAKEVIEW LOAN SERVICING
01.2021 - 01.2023
- Bilingual outbound/inbound support targeting specific retention metrics
- Send Consumer facing email and complete follow up calls
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Skilled at working independently and collaboratively in a team environment.
- Partnered with Sales Team and Licensed MLOs for issue resolution
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
LEASING CONSULTANT
REALTY SERVICES CORP
02.2002 - 04.2019
- Experienced in interviewing prospective tenants, showing and inspecting apartments
- Demonstrate strong attention to detail while preparing lease documents
- Knowledge of Fair Housing Laws
- Monitor renewals, distribute and follow up on notices
- Plan and lead resident events
- Attend and resolve tenant complaints and service request
- Inspect Property and alert maintenance problems by inputting them in the system
- Accountable for the completion of the weekly and monthly market surveys
- Performed all the related duties as assigned to meet the needs of the business
- Login packages from different carriers
Education
EXECUTIVE SECRETARY CERTIFICATE -
SPANISH AMERICAN INSTITUTE
High School Diploma -
SPANISH AMERICAN INSTITUTE
Skills
- Microsoft office suite including
- Word, Excel,
- And Outlook
- Bilingual customer service
- MRI
- On-site
- Customer Support
- Customer Communication
- Resolving Issues
- Appointment Scheduling
- Documentation
- Coordinate Service Contracts
Timeline
Bilingual Customer Service Representative
Conduent
01.2024 - Current
Mortage Coordinator
LAKEVIEW LOAN SERVICING
01.2021 - 01.2023
LEASING CONSULTANT
REALTY SERVICES CORP
02.2002 - 04.2019
EXECUTIVE SECRETARY CERTIFICATE -
SPANISH AMERICAN INSTITUTE
High School Diploma -
SPANISH AMERICAN INSTITUTE