Melynda Porter
San Antonio
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Professional with focus on claims evaluation and resolution. Adept at analyzing complex information, negotiating settlements, and ensuring compliance with regulations. Known for strong teamwork and adaptability, driving results in fast-paced environments. Skilled in customer communication, conflict resolution, and decision-making.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ACS - Claims Adjuster
Nationwide Insurance Company
11.2023 - 05.2025
- Adheres to high standards of professional conduct.
- Determines the best course of action for handling each individual claim, with moderate direction and oversight. These options include, but are not limited to, repair monitoring; process and handling of ALE; and process handling for receipt matching and RCV payments.
- Completes training necessary to promptly and effectively resolve claims. Adheres to high standards of professional conduct while providing the delivery of superior claims service.
- Authorizes and/or approves all claims payments within the delegated authority.
Private Client Customer Service and Claims
Nationwide
09.2021 - 09.2023
- Provided exceptional customer service to private clients and their families; responded to inquiries in a timely manner.
- Developed strong relationships with high-net worth individuals by providing personalized services.
- Monitored client portfolios; proactively identified risks and opportunities for growth.
- Worked on FNOL team until I was transferred to CL where is continued to service our PC claims customers while learning PL and CL claims.
CL Insurance Rep II
Nationwide
12.2019 - 09.2021
- Identified, evaluated and addressed customer inquiries regarding insurance coverage.
- Provided advice on the best types of insurance policies for customers based on their needs.
- Handle Complex in bound calls; Exhibit commercial lines knowledge.
- Guide customers by solving their immediate needs and anticipating. Future needs; navigate multiple computer systems.
Education
Bachelor of Science - Psychology
Western Michigan University
Kalamazoo, MI05-1998
Skills
- Problem-solving skills
- Conflict Resolution
- Customer Service
- Decision-Making
- Proficient in active listening
- Multitasking
- Organizational Skills
- Training & Development
Certification
- Insurance Adjusters License
Education and Training
other
Timeline
ACS - Claims Adjuster
Nationwide Insurance Company
11.2023 - 05.2025
Private Client Customer Service and Claims
Nationwide
09.2021 - 09.2023
CL Insurance Rep II
Nationwide
12.2019 - 09.2021
Bachelor of Science - Psychology
Western Michigan University
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