Melissa Finn
Robersonville,NC
Summary
Dynamic Store Manager with a proven track record at Dollar General, excelling in customer service and problem-solving. Expert in inventory management and team training, driving operational efficiency and enhancing customer satisfaction. Recognized for reducing shrink and improving store performance through effective multitasking and organization.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
20
20
years of professional experience
Work History
Store Manager
Dollar General
Greenville, NC
04.2022 - Current
- Directed daily store operations, ensuring consistent customer service, merchandising, and compliance with company standards.
- Supervised, trained, and scheduled associates to maintain efficient coverage and store productivity.
- Managed inventory, receiving, and stock replenishment to support accurate on-shelf availability.
- Oversaw cash handling, register procedures, and safe opening and closing processes.
Store Manager
Golden Pantry
Athens, GA
12.2024 - 10.2025
- Coached team members on sales floor execution, customer interactions, and operational routines.
- Monitored shrink, store conditions, and loss prevention practices to protect assets and reduce risk.
- Executed planograms, promotional sets, and seasonal resets to align with merchandising directives.
- Resolved customer concerns, escalated issues, and maintained service standards during high-volume periods.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Cox360LLC
Office Manager
Robersonville, NC
12.2021 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Office Manager
GAW TRUCKING INC
Bellmawr, NJ
11.2006 - 12.2020
- Managed daily office operations, maintaining organized records, schedules, and internal communications.
- Coordinated billing, invoicing, and accounts payable support to keep financial workflows accurate.
- Scheduled driver paperwork, shipment documents, and compliance files for timely processing.
- Communicated with customers, drivers, and vendors to resolve questions and confirm load details.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
High School Diploma -
George High School
Atlanta, GA06-1994
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Customer service management
Store opening and closing
Timeline
Store Manager
Golden Pantry
12.2024 - 10.2025
Store Manager
Dollar General
04.2022 - Current
Cox360LLC
Office Manager
12.2021 - 01.2023
Office Manager
GAW TRUCKING INC
11.2006 - 12.2020
High School Diploma -
George High School