Melyza Carranza
Roswell,NM
Summary
Highly motivated worker with experience in a fast-paced retail environment. Proven track record of exceeding sales goals and driving customer satisfaction. Skilled in providing excellent customer service, upselling products, and developing relationships with customers. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Spine and Orthopedic Center of New Mexico
Administrative Associate
Roswell, NM
10.2023 - Current
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Sales Representative
National Furniture Liquidators
07.2018 - Current
- Adapted to and remained flexible in changing, fast-paced work environment
- Communicated product features, advantages, and benefits to customers
- Maintained an up-to-date knowledge of industry developments and changes in competitive landscape
- Trained sales team members on company procedures and standards
- Managed customer accounts by providing accurate information on product availability and pricing
- Demonstrated excellent customer service skills when dealing with client inquiries
Assistant Manager, Cashier, Assistant Manager
Peter Piper Pizza
06.2014 - 02.2018
- Coached and mentored new employees on company policies and procedures
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided efficient and courteous service to customers
- Helped oversee the daily operations of the store, managing staff and inventory
- Developed strong customer service skills by providing efficient and accurate service
- Established clear communication channels between staff members to ensure smooth workflow throughout the store
Education
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
Roswell High School
Roswell, NM05.2014
Skills
- Energetic
- Bilingual
- Inside Sales
- Outside Sales
- Staff Training
- Customer Retention
- Sales Expertise
- Problem-Solving
- Product Knowledge
- Service Knowledge
- Negotiation Tactics
- Quotas
- Goals
- Organized
Languages
Spanish
Limited Working
Timeline
Spine and Orthopedic Center of New Mexico
Administrative Associate
10.2023 - Current
Sales Representative
National Furniture Liquidators
07.2018 - Current
Assistant Manager, Cashier, Assistant Manager
Peter Piper Pizza
06.2014 - 02.2018
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
Roswell High School