Mem seesung
North Las Vegas,NV
Summary
Dedicated Lifestyle Director with a focus on delivering exceptional customer service and ensuring compliance with safety regulations. Experience in managing vendor relationships and facilitating effective communication among team members to support program success.
Overview
10
10
years of professional experience
Work History
Lifestyle Director
RLC Management
North Las Vegas, Nevada
03.2023 - 09.2026
- Developed engaging lifestyle programs for community residents and guests.
- Developed and implemented lifestyle programs for members, including fitness classes, recreational activities and social events.
- Coordinated events that enhanced social interaction among residents and staff.
- Organized monthly theme-based events that fostered community engagement among members.
- Organized wellness activities focused on physical, mental, and emotional health.
- Facilitated resident feedback sessions to improve program effectiveness and satisfaction.
- Managed vendor relationships to enhance service offerings and resident experiences.
- Coordinated with vendors on event logistics such as food, entertainment and decorations.
- Facilitated communication between members, staff, volunteers, vendors.
- Managed budgeting processes for all aspects of program operations.
- Assisted in developing new ideas for engaging activities that meet the needs of participants.
- Created promotional materials to advertise upcoming events and activities.
- Maintained accurate records of attendance at each event or activity.
- Established connections with local businesses to provide added value and enhance community involvement. Collaborated Collaborated Collaborated with local businesses to secure discounts for members.
- Collaborated with other departments within the organization on initiatives related to lifestyle programming.
- Ensured compliance with all safety policies and procedures.
- Delivered exceptional customer service to promote program engagement.
VIP Suite Supervisor
Levy Hospitality
Las Vegas, Nevada
01.2023 - 03.2023
- Supervised daily operations to ensure exceptional guest experiences.
- Provided excellent customer service at all times.
- Facilitated communication between front-of-house and back-of-house teams.
- Implemented effective procedures to streamline event setups and breakdowns.
- Monitored compliance with health and safety regulations in food service areas.
- Inspected rooms on a regular basis to ensure standards of cleanliness were met.
Ding Room Supervisor
Atria Senior Living
Las Vegas, Nevada
11.2022 - 01.2023
- Delivered friendly, attentive service to improve resident satisfaction and overall dining experience.
- Served meals and beverages to residents in a timely manner.
- Supported residents in meeting dining needs and preferences to ensure enjoyable experiences.
- Provided excellent customer service to ensure satisfaction.
- Maintained cleanliness and organization of dining areas.
- Collaborated with kitchen staff to ensure meal accuracy.
- Coordinated onboarding of new servers to streamline training and integration into the team.
Assistant Manager
Brooks Brothers
Las Vegas, Nevada
08.2016 - 10.2022
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service and product knowledge.
- Handled customer inquiries and resolved issues promptly.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored inventory levels and coordinated restocking efforts.
- Implemented visual merchandising standards to enhance product displays.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
Education
High School Diploma -
Stoneham High School
Stoneham, MA06-1992
Skills
- Program development
- Event coordination
- Wellness programming
- Vendor relations
- Budget oversight
- Community engagement
- Customer relationship management
Timeline
Lifestyle Director
RLC Management
03.2023 - 09.2026
VIP Suite Supervisor
Levy Hospitality
01.2023 - 03.2023
Ding Room Supervisor
Atria Senior Living
11.2022 - 01.2023
Assistant Manager
Brooks Brothers
08.2016 - 10.2022
High School Diploma -
Stoneham High School