Monica Williamson
Wylie
Summary
A professional with a servants heart dedicated to serving others with a background in Law Enforcement as a Police Chief Administrative Assistant and Police Records for 8 years. I have continued to serve others in the senior living industries for over 15 years as a Lifestyle Director, Sales Director, Certified Caregiver, Certified Activity Coordinator, and Certified Event Coordinator looking to join a growing organization bring my knowledge, experiences and skills set as part of their team.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Lifestyle Director
Colonial Oaks Assisted Living and Memory Care
Garland
03.2024 - Current
- Researched trends in lifestyle programming to ensure quality for daily events.
- Coordinated and schedule entertainment and events for resident's on existing programs and all services provided.
- Event planning monthly, providing calendars monthly. Exceptional customer service when interacting with residents and team members.
- Transportation to resident doctor’s appointments.
- CNA as needed to assist when other care team members were not available.
- Assisted with front office answering calls and other duties as needed.
Personal Care Assistant/Home Health Aide
Comfort Keepers
Dallas
10.2023 - 03.2024
- Provide private personal care for individuals with dementia.
- Meal prep, queuing to toilet, bathing, personal assistant.
- All shopping needs, movies, restaurants, malls, groceries, medication management, light housekeeping.
Sales Director, Business Development
Lynridge Assisted Living & Memory Care
Murphy
12.2022 - 10.2023
- Sales and marketing director and resident companion.
- Promoting resident care, assuring that all care needs, care requirements and standards are met for all residents.
- Coordination of care and resident move in.
- Daily visits with residents to assist in care transitions and quality of care.
Lifestyle Director
Grand Brook Memory Care
Allen
02.2022 - 11.2022
- Activities with Dementia residents, morning devotion, assisted with all caregiving needs, snacks, incontinence care, transferring, wheelchair, lifts gate belt and all feeding care for residents in life chairs.
Activity Director/Movin Coordinator
The Ivy of McKinney
McKinney
05.2021 - 02.2022
- I wear many hats at this community! I love my residents and have a passion for working with seniors!!
- I have over 7 years experience and have worked in all areas of senior living care partner, concierge, dinning server, bus driver, activities & marketing move in coordinator.
Business Office Manager
Larkspur at Twin Creeks
Allen
05.2020 - 05.2021
- Accounts payable and receivable, manage all vendor accounts, managed all resident rent and collections, maintained lease agreements and files, maintained yearly budget and budget items, managed credit card and office expenses, on duty manager when Executive Director was out of office, assistant to Executive Director for any and all needs.
Business Office Manager
Mustang Creek Estates Residential Assisted Living & Memory Care
Sachse
04.2019 - 04.2020
- Employee payroll, employee schedule, hiring, HR Manager all house meals, groceries, order all house supplies and office supplies.
- Manage credit card and house expenses.
- Manage all resident and employee files alternate manager on duty and any other duty assigned.
Concierge/Receptionist
Heritage at Twin Creeks Assisted Living
Allen
06.2017 - 04.2019
- Concierge, Assistant to the Executive Director, Assistant to the Directors.
- I serve in many rolls throughout the community.
- Managed credit card purchases, resident files, ordered office supplies, monitored all personnel that entered, accounts receivable.
- Any and all task as requested.
Administrative Assistant
City of Parker Police Department
Parker
12.2013 - 05.2017
- Administrative Assistant to the Chief of Police, Police Records Tech, CID Admin Assistant, Quartermaster, Records Specialist.
Police Records Tech
City of Wylie Police Department
Wylie
02.2008 - 05.2013
Front Office Coordinator
Associated Women's Healthcare
Plano
01.2001 - 02.2008
- Maintained front office and did check-out for two of the four doctors in our practice.
- I was responsible for the set up and collection of all money for both doctors and set up payment plans for the obstetric patients.
- I would check out for all four doctors when needed.
- I called in scripts daily, answered doctors' messages and emails with doctor's directions and minor call backs to patient's regarding doctors' orders.
- I scheduled appointments, patient appointment reminders and return annual checkups.
- I was cross trained as well when extremely busy or shorthanded I could assist in get the patients back into the room in a timely manner, those duties included the bed change, taking their BP, Temp, doing a UA when needed and giving them a gown to be prepared for when the doctor came into the room.
Front Office Coordinator
GTT Electronics
Plano
10.1999 - 12.2000
- Company Overview: Went out of business
- Scheduled meetings and trips for company marketing for three executives, answered phones to relieve the receptionist and would fill in for her when needed.
- Date order entry for vendors and count checks on components when needed as well.
- Maintained mailing for all three executives and returned calls when needed.
- OSHA certified and assisted with company inventory.
- Went out of business
Education
High School Diploma -
Collin College
Skills
- Computer proficient
- Self-directed
- Results-oriented
- Outstanding customer service skills
- Professional
- Mature
- Resourceful
- Dedicated team player
- Strong interpersonal skills
- Knowledge of medical terminology
- Patient Charting
- Microsoft Office
- File/records maintenance
- Accounts payable
- Accounts receivable
- Budget Analysis
- Police records processing
- Open records processing
- Excel in case build
- Report development
- Proficiency in public relations
- Excellent people skills
- Medical Front Office Coordinator
- Business Office
- Medical Office
- Assisted Living Business Office Manager
- Receptionist
- Outlook
- Data Entry
- Payroll
- Administrative Assistant
- Microsoft Excel
- Billing
- MS Office
- Word
- Accounting
- Filing
- Scheduling
- Memory Care
- Office Management
- Personal Assistant Experience
- Human Resources
- Office Administration
- Order Entry
- Interviewing
- Employee evaluation
- Management
- Documentation review
- Medical receptionist
- Medical Terminology
- Proofreading
- Medical Office Experience
- Alzheimer's care
- Resident's rights
- Dementia care
- Senior care
- Caregiving
- Medical Records
- Medical Scheduling
- Insurance Verification
- Event planning
- Program development
- Care coordination
- Customer service
- Budget management
- Communication skills
- Problem solving
- Community engagement
- Multitasking Abilities
- Excellent communication
- Teamwork
- Client relationship management
- Professionalism
- Interpersonal skills
Certification
Driver's License
- Certified Activities Coordinator
- Resident Care Partner (RCP)
- Home Care Aide (HHA)
- Certified Special Event Professional
- Certified Transport 15 passenger Van
Timeline
Lifestyle Director
Colonial Oaks Assisted Living and Memory Care
03.2024 - Current
Personal Care Assistant/Home Health Aide
Comfort Keepers
10.2023 - 03.2024
Sales Director, Business Development
Lynridge Assisted Living & Memory Care
12.2022 - 10.2023
Lifestyle Director
Grand Brook Memory Care
02.2022 - 11.2022
Activity Director/Movin Coordinator
The Ivy of McKinney
05.2021 - 02.2022
Business Office Manager
Larkspur at Twin Creeks
05.2020 - 05.2021
Business Office Manager
Mustang Creek Estates Residential Assisted Living & Memory Care
04.2019 - 04.2020
Concierge/Receptionist
Heritage at Twin Creeks Assisted Living
06.2017 - 04.2019
Administrative Assistant
City of Parker Police Department
12.2013 - 05.2017
Police Records Tech
City of Wylie Police Department
02.2008 - 05.2013
Front Office Coordinator
Associated Women's Healthcare
01.2001 - 02.2008
Front Office Coordinator
GTT Electronics
10.1999 - 12.2000
High School Diploma -
Collin College