Memorie Allen
Gulfport,MS
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Passionate about my work and achieving exceptional results.
Overview
16
16
years of professional experience
Work History
Cleaning Maid
Secret Coast / Eat, Play, Stay
Pass Christian, MS
02.2023 - Current
- Performed thorough cleaning and sanitization of high-traffic surfaces and restrooms to maintain a safe environment.
- Oversaw cleaning operations for properties listed as Airbnb rentals. Managed urgent cleaning requests to maintain high standards of guest satisfaction.
- Kept spaces organized and presentable with constant attention to detail.
- Kept assigned areas spotless through routine cleaning.
- Utilized time management skills and streamlined cleaning techniques to ensure timely completion of tasks.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings..
- Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
- Responded promptly to last-minute cleaning requests, ensuring all areas remained presentable for unexpected visits.
- Supervised supplies in inventory and submitted reorder requests
Cocktail Server
Scarlet Pearl Casino
D'Iberville, MS
04.2023 - 09.2023
- Maintained compliance with alcohol service regulations to promote responsible service through diligent identification verification and proactive guest oversight.
- Supported bartenders by managing bar supply inventory, ensuring timely restocking of ice and garnishes.
- Ensured guest satisfaction through regular and proactive assessments of drink preferences.
- Assessed guest needs and provided tailored support to ensure enjoyable and memorable visits.
- Maintained cleanliness and organization of bar area to ensure optimal guest experience.
- Provided exceptional customer service by efficiently taking and delivering drink orders.
Server
Phoenicia Gourmet
Ocean Springs, MS
10.2021 - 02.2023
- Adhered to all safety, sanitization, and food handling guidelines and regulations.
- Offered information on new menu items, seasonal and daily specials, and pairings.
- Executed timely delivery of food and beverages to enhance customer satisfaction.
- Trained new servers in company policies, guest service standards and best practices.
- Executed processing of credit card transactions, gift cards, and cash payments.
Bartender/Server
Applebee’s Neighborhood Grill & Bar
Ocean Springs, MS
12.2020 - 10.2021
- Created specialty cocktails following complex recipes.
- Set up and maintained appropriate stock levels for bar.
- Promoted warm, fun atmosphere for guests and team members.
- Trained new servers in company policies, guest service standards and best practices.
- Processed credit card transactions, gift cards and cash payments.
- Managed orders and payments with POS system.
Server
Ruby Tuesday
Moss Point, MS
06.2018 - 10.2020
- Listened to guest needs and responded promptly for personalized service.
- Delivered food and beverages promptly to customers.
- Achieved sales goals by promoting high-profit items and daily specials.
- Restocked stations and completed side work on time.
- Increased bill totals by suggesting drinks, desserts and other add-on purchases.
- Followed up with customers to check on food, drinks and requests.
Dispatch Manager
Roto-Rooter Plumbing & Drain Service
Gulfport, MS
01.2010 - 03.2018
- Answered phones and provided directions or reroutes to avoid construction or other delays.
- Managed transportation functions with ERP software and expert planning for daily operations.
- Received service requests, prioritized responses and optimized utilization of team resources in dispatching personnel.
- Maintained detailed operational records covering assignments and completed work.
- Operated PCSMS data program
- Reconciled accounts and managed documents to facilitate office operations.
- Compiled executive reports utilizing operational output and revenue data.
- Oversaw daily workloads through effective schedule organization and task delegation.
- Kept paperwork updated with internal standards and legal requirements.
- Accounts Payable
- Accounts Receivable
- Coordinated daily dispatch operations to optimize service delivery and response times.
- Managed scheduling for technicians, ensuring efficient routing and timely job completion.
Education
High School Diploma -
Union Academy
Georgetown, MSNo Degree - Medical Technology
Mississippi Gulf Coast Community College
Gautier, MSSkills
- Commercial Cleaning (1 year)
- Customer service (10 years)
- Dispatch Coordination (8 years)
- Work Order Management (8 years)
- Accounts Receivable (8 years)
- Hospitality and Accommodation (10 years)
- Safe Food Handling (10 years)
- POS System Operation (10 years)
- Microsoft Office (8 years)
Timeline
Cocktail Server
Scarlet Pearl Casino
04.2023 - 09.2023
Cleaning Maid
Secret Coast / Eat, Play, Stay
02.2023 - Current
Server
Phoenicia Gourmet
10.2021 - 02.2023
Bartender/Server
Applebee’s Neighborhood Grill & Bar
12.2020 - 10.2021
Server
Ruby Tuesday
06.2018 - 10.2020
Dispatch Manager
Roto-Rooter Plumbing & Drain Service
01.2010 - 03.2018
High School Diploma -
Union Academy
No Degree - Medical Technology
Mississippi Gulf Coast Community College