Memorie Bourgeois

•Create prescription labels, fill prescriptions and dispense medications as directed by a doctor.

•Place IV catheters for canines and felines

•Check-in clients/patients and get a brief understanding of appointment, take notes needed for Doctor

•Present estimates and talk through treatment plans to clients and doctors

•Maintain and sterilize surgical instruments and packs

• Position animals for radiography, practice all safety regulations in regard to radiology

• Record all controlled drugs used in log book

• Ability to draw blood from jugular vein, cephalic vein, accessory vein, saphenous vein on canines and felines

• Prepare labs and lab request forms

• Ability to read and document cytology's and fecals using microscope

• Routine laboratory tests, heartworm, etc.

• Assist veterinarians during examinations and procedures, ensuring animal comfort and safety.

• Administer medications and vaccinations, following precise protocols for dosage and timing.

• Educate pet owners on health care practices, enhancing client relationships and compliance.

• Clean and disinfected exam areas, surgical equipment,

and kennels to prevent diseases and control odors.

• Provide compassionate care for animals during treatment

and recovery from illnesses or injuries.

• Ensure accuracy of medical records by diligently

documenting

• Provide customer support to clients, answering questions

and addressing concerns.

• Help with training of new veterinary assistants and

support staff to improve individuals' capabilities.

• Record symptoms and document medical observations

to inform treatment decisions.

• Speak about the importance of routine check-ups,

vaccinations, and dental cleanings

• Prepare animals for surgery, including pre-operative care

and post-operative monitoring.

• Facilitate smoother surgical procedures by efficiently

setting up surgical suites according to veterinarian specifications.

• Improve patient care with diligent follow-up calls to assess

recovery of animals post-treatment.

• Triage

• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

• Boosted vaccination compliance rates by following up with clients to remind them of upcoming appointments and necessary booster shots.
• Handled cash transactions and maintained sales and payments records accurately.
• Corresponded with clients through email, telephone, or postal mail.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.

• I moved to Nashville and immediately started working on getting the business back to brand standards and up to corporate policies and procedures
• Manage 20+ employees, create and publish weekly employee schedules, hire and train new team members and walk them through an onboarding process, evaluate employee performances and critique when necessary
• Monitor 100+ dog daily in group play sessions ensuring a safe and enjoyable environment
• Perform wellness checks, resolve dog behavior and/or health issues
• Perform new dog interviews and observe their behaviors and body language
• Provide excellent customer service and build a relationship with clientele
• Display organizational and computer skills, work with our database system
• Perform basic cleaning tasks, feeding, medication, and bathing
• Community outreach and events
• Work with shelters and foster organizations to help dogs find there forever homes.
• Facility management and supply inventory
• Market on social media pages and send out monthly newsletters with promotions and specials
• Hold staff and supervisor meetings.
• Developed training programs for staff to enhance skills and improve team performance.
• Implemented operational procedures that increased efficiency in facility management and pet care services.
• Attend corporate events and training
• Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Provided exceptional customer service, addressing client inquiries promptly and professionally, resulting in increased satisfaction ratings for the company.
• Fostered safe and stimulating environment for dogs, significantly reducing stress-induced behaviors.
• Expanded range of training services offered, catering to wider variety of behavioral needs and client requests.

• I successfully brought in more clientele and grew the business into success during Covid
• Manage 25+ employees. Hire, train team members according to specified roles. Promote with excel and hands on training.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Public relations
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Animal handling
• Monitored daily cash discrepancies
• Use all social media platforms to promote and market business daily
• Set Organizational Policies
• Follow all health and safety regulations as necessary. Keeping MSDS binder up to date
• Joined weekly meetings with owner and Corporate to discuss strength/weaknesses.
• Trained new handlers on best practices for dog care and handling techniques.
• Implemented enrichment activities to enhance dogs' physical and mental stimulation.
• Monitored health and behavior of dogs, reporting any concerns to management promptly.
• Streamlined operational processes by introducing efficient scheduling for dog playgroups.
• Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
• Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.

*Started as a Camp Counselor and quickly climbed the ladder within months of employment.

• Oversee all workers including assistant managers

• Review employee applications and set up interviews

• Manage 50+ employees

• Handle clients disputes

• Managed scheduling and staffing to optimize resource allocation during peak service hours.

• Health check all dogs before check out, making sure of no wounds

• Set up daily and weekly meetings with leads and assistant managers

• Look over computer system and audit daily

• Check vaccination records for appropriate vaccines for documentation

• Transport dogs to vets if needed for medical care

• Attend corporate events out of state and in state

• Represent the company doing interviews for news stations and news articles

• Review paperwork and contracts from owners

• Meet with owners of the business and director

• Handle 150+ dogs daily

• Multi task between all positions and run all shifts smoothly

• Market for company growth via social media, and meet with similar companies in the surrounding areas

• Review company goals, payroll, revenue

• Loss prevention status updates

• Delegate duties to other assistant managers and employees

• Correct system errors, review overtime for employees

• Fax, scan, email documents

• Familiar with Excel, Microsoft, PowerPoint

• Write letters of recommendation for employees.

• Facilitated property showings and open houses, ensuring readiness and professionalism for potential buyers.
• Managed documentation and contracts, ensuring accuracy and compliance with regulations.
• Managed front desk operations, ensuring efficient client interactions and appointment scheduling.
• Oversaw reception area maintenance, creating a welcoming environment for clients and visitors.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Paid attention to detail while completing assignments.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Managed front desk operations, ensuring efficient guest check-in and check-out processes.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Monitored inventory levels of office supplies and coordinated reordering as needed.
• Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions.
• Played a key role in upholding hotel brand standards by consistently providing top-notch service at the front desk area.
• Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication.
• Collaborated with housekeeping staff to ensure timely room availability, improving overall guest experience.
• Answered multi-line phone system and enthusiastically greeted callers.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Collected room deposits, fees, and payments.
• Kept accounts in balance and ran daily reports to verify totals.
• Entered customer data into room system and updated information whenever guests changed rooms.